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#linode IRC Logs for 2017-03-22

---Logopened Wed Mar 22 00:00:35 2017
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02:06<dio>do you know how long will take to review my account?
02:06<arlen>depends on how busy they are
02:06<arlen>but they'll review as quick as they can
02:07<arlen>how long has it been since you signed up?
02:07<dio>20 minutes
02:08<arlen>could try calling them, also check your spam to see if they've already replied and need more documentation
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03:06<linbot>New news from forum: Performance and Tuning • Backups cause disk I/O warning email <>
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03:38<iAmSaugata>Hi All
03:38<iAmSaugata>I am from India
03:39<iAmSaugata>I need little help, just just received a support for ToS Violation - Spam
03:39<iAmSaugata>I am not sure how that happen
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03:39<nate>iAmSaugata: this is largely a community support channel, the staff here don't do account support over IRC. You'll have to respond to them by email or ticket if you still have access to your account
03:40<iAmSaugata>why my server ip showing as originating server for the email
03:40<iAmSaugata>That is fine
03:40<iAmSaugata>I just need some technical guidance
03:40<iAmSaugata>I am not in Linux admin
03:40<iAmSaugata>I am an hardcore Windows Administrator
03:41<iAmSaugata>just hosting my blog here
03:41<iAmSaugata>Just just need little help
03:41<iAmSaugata>I am not using my server as SMTP
03:42<iAmSaugata>then how emails are getting generated from my server?
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03:43<iAmSaugata>is there any to check SMTP status of my server?
03:46<nate>iAmSaugata: What exactly did they tell you? That your system is sending out spam/abuse stuff? are you actually running your own mail server on your system? If no, then chances are whatever software you use may have been compromised.
03:46<nate>Just because your system doesn't have an SMTP daemon running on it doesn't mean it can't send mail, every system has some kind of sendmail capability that lets them send mail w/out any sort of email account. Check that your code hasn't been compromised somewhere
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03:50<iAmSaugata>yes, that is what exactly happen, I am running WordPress for my blog
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03:51<iAmSaugata>We have received a report of spam originating from your Linode. We ask that you investigate this matter as soon as you are able. Once you have completed your investigation, kindly reply to this ticket with the answers to the following questions: 1) What was the source of the issue? 2) What steps did you take to resolve this issue? 3) What steps did you take to prevent this from occurring again? Being as this activity is in violation of our Terms of S
03:52<iAmSaugata>Will it help if i disable sendmain in PHP?
03:52<nate>Pretty common software to be breached unfortuantely, especially if you don't maintain it. Chances are you had a plugin or a very old WP install and someone compromised it.
03:52<dwfreed>can I put $10 on compromised WP?
03:53<iAmSaugata>all my plugins are up to date
03:53<iAmSaugata>and wordpress also up to date
03:53<nate>Technically yes, however it also means your WP would be unable to send any mail as well. However that is not a 'fix', your WP at minimum is breached, at worst your entire system may be. Sanest solution? wipe the box and restore from last known clean backups.
03:53<Ikaros>Or just start from scratch again and work out a better backup plan
03:54<Ikaros>Assume you are compromised.
03:54<Ikaros>Especially since you run Wordpress
03:54<Ikaros>Easily one of the most exploited/attacked pieces of software out there, so I'd say it's not for those unfamiliar with Linux administration.
03:55<Ikaros>Which is sad, really.
03:55<Ikaros>So wipe it all out, start from scratch.
03:55<iAmSaugata>i used this stackscript to build WordPress
03:55<Ikaros>Best bet
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03:58<iAmSaugata>one more thing i noiced, that getting a lot of authentication failure on root under /var/log/auth.log
03:59<iAmSaugata>almost every second
03:59<iAmSaugata>from various ips
04:00<arlen>that's normal
04:00<arlen>disable root login for ssh and ignore the attempts
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04:01<iAmSaugata>Thanks guys
04:01<iAmSaugata>i will go for new fresh start
04:01<iAmSaugata>spin up new host with WP StackScript
04:01<iAmSaugata>then copy the required files
04:02<iAmSaugata>restore the old database
04:02<iAmSaugata>hope this will fix the issue
04:03<arlen>don't copy from the hacked server
04:03<arlen>burn it to the ground
04:04<iAmSaugata>so, only the database
04:04<arlen>from somewhere that isn't the hacked server, yes
04:05<iAmSaugata>I have database backup configured on dropbox
04:05<iAmSaugata>So, I guess that will work
04:06<arlen>don't use the most recent one though
04:06<iAmSaugata>Thank you all for helping me on this.
04:07<arlen>good luck
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05:36<linbot>New news from forum: General Discussion • What's up with Tokyo2? <>
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06:50<NekonJames>I want to to find out if i pay for your cloud hosting, will i be supported?
06:50<NekonJames>I'm not server person, i want to be sure from setup and future support is highly supported by Linode team before i commit
06:54<ponas>NekonJames: Linode sells infrastructure/servers and generally does not support the software running on them unless you pay them extra for a "managed Linode" and/or "professional services"
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07:35<kuldeep>i have centos 6.5 server and hosted around 200 site on IP based with different ports now i am facing error my sites are redirected on third party sites. i have checked issue with .js files
07:35<kuldeep>so how i can recover my site and resolve this issue
07:36<kuldeep>all .js files are affected by malware or virus
07:37<iAmSaugata>Hi Guys
07:38<kuldeep>can you help me?
07:38<iAmSaugata>I think I am able to identify the cause of spam on my server
07:39<iAmSaugata>just after enabling mail.log on php
07:39<iAmSaugata>this file is responsible
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07:40<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
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07:41<kuldeep>ya sure linbot
07:41<dzho>kuldeep: restore from backups is your best bet, I'm afraid.
07:41<dzho>if you have no good backups, reinstall the entire site from scratch.
07:42<kuldeep>ohhh it is not possible bcoz all developer have spend many hours on all project
07:42<kuldeep>is there any way to figure out
07:43<dzho>the time it would take to make sure your site is free of malware would be more than the time it would take to redeploy
07:44<dzho>time, or money, either way.
07:44<dzho>for instance, seek quotes on getting a forensics analysis for all that javascript
07:44<dzho>compare that to the costs of building it in the first place.
07:45<dzho>my guess is that any reputable security firm will charge you many times what it cost to develop.
07:49<kuldeep>also i have moved one site from live to my server yesterday now it virus
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07:58<kuldeep>have you any idea
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08:28<Kingsy>If I want to increase my Monthly transfer limit can I?
08:28<Kingsy>Just curious
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08:29<@nbrewer>Kingsy: no, but since it's pooled amongst all the Linodes on your account, you could add more to increase it.
08:30<Kingsy>Add more what? Like purchase another linode monthly?
08:30<@nbrewer>keep in mind that the transfer is prorated though, so if you add a Linode near the end of the month, you're getting its transfer for however many days are left in the month.
08:31<Kingsy>hehe I mean 3000 GB is more than enough, I was just curious
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09:00<DrJ>Kingsy, they charge 2cents per GB if you go over... but if you go over by much it's better to add a $5 linode to account
09:02<DrJ>do to all the prorating it becomes complicated... and if it is near the end of the month it might even make sense to add 2, 3, or even more $5 linodes
09:03<DrJ>but basically the $5 linode works out to 1TB for a full month at 1/4th of the cost (half a cent vs 2cents)
09:05<DrJ>for example, if you were over by a TB at the end of the month it would litterally make more financial sense to add about 30 $5 linodes to your account for one day... they'd accumulate a grand total of $5 in charges and you'd pay $5 instead of $20
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09:17<linbot>New news from forum: General Discussion • Easily deploy FreeBSD, NetBSD, and OpenBSD <>
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09:39<Surya>I need support on new version
09:39<@ctarquini>Version of what?
09:40<Surya>I was integrating Chat service ( for my Website
09:41<Surya>It was not accessing the Database created in my Linode hosting server
09:43<Surya>Can u guide me the version of mysql and how to get url of my db
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09:58<Kingsy>DrJ: thankyou for the information. Good to know, if I get close at any point I'll just add a $5 linode. Thanks
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10:07<linbot>New news from forum: Linux Networking • vpn connecting but can't browse websites (mac osx) <>
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11:23<Eugene>Every day I'm Linodin'
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11:37<MajObviousman>HoopyCat: guess I should start idling again, since you're catching up
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11:55<HoopyCat>MajObviousman: idling is an art
11:56<MajObviousman>and according to the score card, I'm the idling guru
11:58<linbot>New news from forum: General Discussion • Easily deploy FreeBSD, NetBSD, and OpenBSD <>
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12:25<biker>I need an advice to identify best plan for my business
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12:26<MajObviousman>the green one
12:26<biker>I need someone to tell him my needs
12:27<biker>and advice me which plan should i select
12:27<biker>to guarantee the high performance for my users
12:27<biker>using my mobile App
12:28*biker slaps mcintosh around a bit with a large fishbot
12:28<@mcintosh>biker: don't do that
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12:28<biker>sorry im new here
12:29<@mcintosh>you should select the smallest plan and scale from there - in many cases it may be smarter to use a series of smaller linodes together rather than one very powerful linode
12:29<biker>my mobile app will be used by 100K users
12:29<biker>it is a tracking app
12:30<biker>the API backend will be hosted
12:30<biker>so I need to be sure that the 100k users will use it with the high performance
12:30<biker>with to issues
12:31<ponas>do you already have 100k users?
12:32<biker>the host we are using is very slow and App users complaining about it
12:32<biker>we need to transfer to the cloud service
12:33<biker>any advice about the best plan ?
12:33<ponas>what kind of hosting do you use currently? shared? PHP stack?
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12:34<biker>our backend based on Python
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12:34<HoopyCat>biker: it all depends on how the system is architected, and why it is slow. is it CPU-constrained, I/O-constrained, network-constrained? are your queues getting filled up by too many front-end requests and not being drained fast enough by the backend?
12:35<ponas>^-- this cat and the apple computer both have valid points
12:35<biker>at the beginning it was fine
12:36<biker>but after reaching more than 100k, the app performance is so bad for the users
12:36<ponas>do you know where the bottleneck is?
12:36<biker>regarding the host capabilities
12:36<biker>ram and network
12:37<biker>I think with need high Ram and network usage
12:38<HoopyCat>myself, i'd probably deploy the entire stack with some test data on smaller linode(s), then throw test traffic at it from other small linode(s) and see how it goes... good news is that, with full access to your server, you'll be able to gather a lot more info about what it needs
12:38<biker>but how much to handle the requests from 100k users ?? this is what I need to know
12:38<ponas>so how much RAM is the database + backend using today? take that number and add XX%
12:38<ponas>handling requests from 100k users could be done with the 1GB or 200GB plan ... depending on the app like HoopyCat said
12:40<biker>according to App nature, it is a tracking App, so users are keep sending the location parameters as long as ther are using the App
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12:42<HoopyCat>biker: that is, indeed, the information you need. (or, start with something mid-range and scale up/down as conditions warrant)
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12:52<JeremyE77>Everyday *ugene is Linodin'
12:54<@jalter>!point JeremyE77
12:54<linbot>jalter: Point given to jeremye77. (2)
12:54<JeremyE77>Ooooo I'm on a roll. So much better than basketball :P
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12:55<JeremyE77>I saw this on hacker news (I am not a hacker but I like news), I found it interesting.
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12:56<JeremyE77>Actually this whole thread has some ideas :)
12:58<alexf>TrowBackWednesday to when I used to work the graveyard support shift at Linode with the most unintentionally funny person:
12:59<JeremyE77>whoops, Saativa is for productivity ! :P
13:01<HoopyCat>JeremyE77: good point!
13:02<JeremyE77>!point JeremyE77
13:02<JeremyE77>HAHA Lame
13:02<HoopyCat>!point JeremyE77
13:02<linbot>HoopyCat: Point given to jeremye77. (3)
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13:05<JeremyE77>I have to launch a site today that I am not that happy with :(. Stupid, governing board voted out anything good.
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13:34<deraps>i've had one of the 5$ instances for about a month now, and keep seeing weird network latency issues. is there a known problem, or do i possibly have a bad machine?
13:34<deraps>0 load on the box, but get huge latency spikes all the time
13:35<@mcintosh>deraps: if you're getting them all the time, can you run MTR reports to/from the Linode during one of those periods of high latency?
13:35<@mcintosh>that would help us locate any potential problems
13:37<deraps>will do. i mainly use it for irc, and started keeping another screen session up with "ping". when irc(to freenode) would get choppy, i'd pop over and check the ping, and would see pings from 2k-8k ms.
13:38<grawity>I'd connect to the server's lish console and see if it also freezes at the same time
13:40<JeremyE77>deraps: I don't think it is to do with the $5 setup. I get pretty good thoroughput. That is not to say the host or your setup does not have a issue though.
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14:39<Celti>I've had similar latency issues before — they were caused by another Linode on the host chewing up resources and starving mine. The tell-tale sign was that the usage graphs in the manager had gaps in the reporting coinciding with the latency.
14:39<Celti>Thankfully, Linode is awesome and moved me to another host post-haste. :)
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14:48<linbot>New news from forum: General Discussion • Suburban leaders hope for the best !! <>
14:58<linbot>New news from forum: General Discussion • Hello Everyone <>
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16:24<theShirbiny>Hello, anyone having issues with the api?
16:25<theShirbiny>i'm getting 2.0//EN\">\n<html><head>\n<title>502 Bad Gateway</title>\n</head><body>\n<h1>Bad Gateway</h1>\n<p>The proxy server received an invalid\r\nresponse from an upstream server.<br />\r\n</p>\n<hr>\n<address>Apache/2.2.22 (Debian) Server at <a href=\"\"></a> Port 80</address>\n</body></html>\n\n",
16:25<@mcintosh>theShirbiny: we're aware of some manager/api issues - they're being looked into
16:25<theShirbiny>i have been logged out 3 times now, and i can't login at the moment
16:25<theShirbiny>ok thank you
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16:26<zifnab>is manager down?
16:26<zifnab>oh hey it is :P
16:26*zifnab blames mcintosh
16:26<theShirbiny>i'm getting 'I'm sorry, but you've triggered our Cross-Site Request Forgery (CSRF) prevention measure.'
16:28<theShirbiny> :|
16:28<@mcintosh>theShirbiny: refresh
16:30<linbot>New news from status: Connectivity Issues -, Linode Manager and Linode API <>
16:30<theShirbiny>mcintosh: still saying 'Operational'
16:32<Nivex>this made me think of It Vends:
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16:42<Eugene>I have "play with Lambda" on my todo list for It Vends. I'm thinking of having arbitrary lists you can upload / fetch via an API or something absurd
16:48<zifnab>buttcoin as a service
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16:50<Eugene>I've been reading about the bitcoin Unlimited hilarity
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16:57<AlexMax>Eugene: if i were a speculator I would get my money out pronto
16:57<AlexMax>bitcoin is normally pretty opaque - this is the one train-wreck you can actually see coming
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17:05<Eugene>I don't have a cent invested, but yeah, good one to watch.
17:05<Eugene>I spent about a week playing with an altcoin server for education, reminded me how much I hate C++
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17:05<zifnab>Eugene: can i ask for a tl;dr
17:05<zifnab>about unlimited
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17:06<Eugene>zifnab - 1MB block size limit is causing high transaction fees and/or long confirmation times. Unlimited is one of the solutions to this, but implementation of it is a shitshow of political infighting.
17:06<Eugene>I *think* several large mining pools are behind the effort, but others aren't. There's also something involving scientology
17:06<zifnab>of course there is
17:06<Eugene>r/bitcoin is exactly as funny as it sounds like it should be
17:07<zifnab>there's a reason i normally call it buttcoin
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17:08<Eugene>I think the latest major Lul is that Unlimited had(has?) several vulnerabilities.... and is being distributed as a closed-source binary(GPL violation). Also they accidentally leaked the source code
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17:10<arooni>is the janky ssh connection i get connecting to my dallas linode because of connectivity issues?
17:10<arooni>or is that a problem with my own internet connection?
17:10<arooni>also; how can i check this in the future on the command line ?
17:10<@mcintosh>arooni: linodes shouldn't be affected by the ongoing issue
17:10<@mcintosh>if you run MTR reports to/from the Linode in question, we can probably help you determine where the issue might lie
17:10<zifnab>Eugene: related to buttcoin:
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17:11<zifnab>POSaBIT, they convert shit to bitcoin
17:11<zifnab>because thats "legal"
17:13<Eugene>I have no problem with this
17:13<FluffyFoxeh>most of the things you can "buy with bitcoin" just convert it to real money
17:13<FluffyFoxeh>which isn't much of an economy
17:14<Eugene>It's a great place to skim a few % though
17:15<zifnab>i do want to point out though, as normal, courts aren't stupid
17:15<Eugene>That is arguable
17:15<zifnab>"I swear I didn't pay for sex! I just bought this prostitute a $400 diamond necklace!"
17:16<Eugene>Those are shitty diamonds
17:17<FluffyFoxeh>maybe theyre just small diamons
17:21<arooni>mtr: unable to get raw sockets.
17:21<@mquatrani>just use sudo
17:21<arooni>from my dev machine to my linode
17:21<arooni>ah ok
17:22<arooni>do i need to open a ticket with the results ?
17:22<arooni>or can i pm someone in here?
17:22<@mquatrani>It would be best to open a ticket if you don't mind.
17:23<arooni>getting 100% packet loss on jump 13
17:24<arooni>i would run the mtr on my linode too but i cant seem to
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17:39<arlen>or you could pastebin the results and link it here
17:39<arlen>probably quicker
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18:07<Nivex>looks like HE peering is dead
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18:07<Eugene>To where? I haven't seen any blips
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18:07<Nivex>Eugene: TWC AS11426
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18:08<Eugene>East-coast problems, pffft
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18:09<zifnab>west-coast is best-coast
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18:10<relidy>Gulf-coast is the ... something coast?
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18:11<zifnab>east-coast is least-coast
18:11<Eugene>meth coast
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18:11*relidy thinks a lot of people were connected to IRC via affected Linodes
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18:11<HeavyMetal>hmm my KVM linode lost ipv6
18:12<zifnab>blame linbot
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18:12<HeavyMetal>wonder what happened
18:13<arlen>HE happened
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18:13<zifnab>relidy: gulf coast is false coast.
18:13<zifnab>upping the rhyming game
18:13<relidy>Lies! It totally exists.
18:14<FluffyFoxeh>oh it was IPv6 that caused my IRC to break? makes sense I guess
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18:14<zifnab>inb4 "we lost a bgp peer"
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18:14<Eugene> I'm sure they haven't actually /gone/ anywhere. They're just not talking right now
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18:15<Eugene>I mean, where would HE go? Australia?
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18:15<SimonHampel>everyone wants to go to Australia
18:16<zifnab>Eugene: new jersey.
18:16<arlen>I don't
18:16<zifnab>they goofed
18:16<zifnab>they went ot new jersey
18:16<zifnab>oh i need a rule for this month
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18:16<SimonHampel>except the Europeans - they're scared some deadly creature will kill them
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18:20<Zimsky><SimonHampel> everyone wants to go to Australia
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18:48<SimonHampel>should I be concerned about regular (as in every few minutes) having UFW BLOCK entries in my syslog showing RST packets from various IPs associated with Cloudflare to port 443 on my Linode? I do use Cloudflare and explicitly allow all traffic on port 443. These RST entries appear in blocks of 3 - 10 entries in the logs ... is this likely just network congestion related?
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18:49<dwfreed>probably not
18:49<dwfreed>ufw is a lie
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19:11<zifnab>iptables is love
19:11<zifnab>iptables is life
19:12<zifnab>every time i've had the misfortune of debugging UFW i had to learn the iptables rules anyways
19:12<zifnab>i find it easier to just do that upfront
19:13<zifnab>ufw allow 443 vs iptables -I INPUT -p tcp --dport 443 -j ACCEPT
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19:15<dwfreed>zifnab: i've had to get really good at reading the resulting iptables ruleset that ufw generates
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19:15<zifnab>they're not pretty :(
19:16<dwfreed>zifnab: you have no idea how many support tickets I've had to deal with where the customer used ufw, and couldn't access something on their Linode
19:17<zifnab>its pretty and it works
19:18<dwfreed>related,established should be first
19:18<dwfreed>unless you really want per port usage monitoring
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19:19<dwfreed>also, -v is a required flag, otherwise the listing is pretty useless
19:19-!-mode/#linode [+l 373] by ChanServ
19:19<dwfreed>(all of those could have -i lo, and you'd never know without -v)
19:20<zifnab>yeah, i just threw that in rq
19:20<zifnab>its invalid
19:20<zifnab>vs ufw for the same thing:
19:20<zifnab>thats 'ufw allow [http https openvpn ssh] && ufw enable'
19:22<dand>what's the disk size of Linode 1024?
19:22-!-larsdesigns [] has quit [Quit: Leaving]
19:22<dand>I need to resize the disk of a bigger plan to fit in it
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19:23<zifnab>'too damn small'
19:23<dwfreed>20 GB is a lot
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19:23<zifnab> <-- my new favorite site
19:24<zifnab>minus somehow they're missing vmstat
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19:49<linbot>New news from forum: Web Servers and Web App Development • nginx fastcgi_cache much much slower when "caching" WordPress, rather than a test php file <>
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20:24<newbie>hello, can someone please help me connect to my mail server.
20:24<newbie>i have setup dovecot with postfix and can confirm the ports
20:24<newbie>but can't seem to connect to it from outside.
20:24<dwfreed>are you trying to connect to port 25 or 587?
20:24<newbie>firewall is disabled.
20:25<dwfreed>what's your Linode's IP address?
20:25<newbie>server ip is
20:26<dwfreed>that's a digital ocean IP
20:28<newbie>I tried the same with linode
20:28<dwfreed>so what's your Linode's IP address?
20:29<dwfreed>we don't provide support for DigitalOcean
20:29<newbie>oh ok.
20:30<arlen>try ##digitalocean on freenode
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20:30<arlen>note the double ##
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20:31<newbie>thank you. I guess I will setup my linode stuff first. I will be back.
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20:48<Eugene>I've found a 1GB(20GB disk) to be plenty for my personal shellbox
20:48<Eugene>Especially now that all nodes have gigabit? Heck yeah, no more waiting around for a file to download through my VPN
20:51<linbot>New news from status: Connectivity Issues - Newark <>
20:55<trippeh>the gigz did wonders for our db nodes to web app nodes communication
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20:56<trippeh>dont "have" to waste cpu cycles on compressing the traffic anymore
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21:46<linbot>all hail mcintosh o/
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23:31<dcraig>let's dance the linode dance
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---Logclosed Thu Mar 23 00:00:36 2017