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#linode IRC Logs for 2017-04-05

---Logopened Wed Apr 05 00:00:19 2017
---Daychanged Wed Apr 05 2017
00:00-!-trelane [~trelane@107-147-181-183.res.bhn.net] has quit [Read error: Connection reset by peer]
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00:04<Ankels>hi
00:04<millisa>greetings
00:05<Ankels>now same mongo error
00:05<Ankels>ubuntu@localhost:~/src$ mongo MongoDB shell version: 3.0.5 connecting to: test 2017-04-05T12:04:25.971+0800 W NETWORK Failed to connect to 127.0.0.1:27017 after 5000 milliseconds, giving up. 2017-04-05T12:04:25.973+0800 E QUERY Error: couldn't connect to server 127.0.0.1:27017 (127.0.0.1), connection attempt failed at connect (src/mongo/shell/mongo.js:179:14) at (connect):1:6 at src/mongo/shell/mongo.js:179
00:05<millisa>looks like you are having timeouts again, too
00:07-!-logan- [~logan@irc.protiumit.com] has quit [Ping timeout: 480 seconds]
00:08<kyhwana>Ankels: what do the actual mongodb logs say?
00:08-!-mode/#linode [+l 361] by ChanServ
00:10<Ankels>ubuntu@localhost:/var/log/mongodb$ tail --lines=20 mongod.log 2017-04-05T11:58:12.960+0800 I NETWORK [initandlisten] connection accepted from 127.0.0.1:45104 #30 (21 connections now open) 2017-04-05T11:58:12.960+0800 I NETWORK [initandlisten] connection accepted from 127.0.0.1:45106 #31 (22 connections now open) 2017-04-05T11:58:12.962+0800 I NETWORK [initandlisten] connection accepted from 127.0.0.1:45108 #32 (23 connections now open) 2017-04-05T11:5
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00:10<millisa>use vomitb.in or bpaste.net for pasting those longer snippets
00:10<dwfreed>!p
00:10<linbot>Please paste longer snippets over at https://bpaste.net/ and not in the channel
00:10<dwfreed>!sprunge
00:10<linbot><command> | curl -F 'sprunge=<-' http://sprunge.us
00:11<dwfreed>^ also useful for commands
00:11<gecco>hey guys, I'm sending godaddy to hell and want to switch my dns in to linode, I've exported my zone file unix style in godaddy, but I do not see where I can import it into linode, and the import from dns server does not work with godaddy (no surprise)
00:11<gecco>any ideas?
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00:12<kyhwana>Ankels: so read your mongodb files and try to figure out if it's atually listening on localhost port 27017 etc.. also "sudo netstat -plnt" should show it listening if it's up
00:12<@mcintosh>gecco: perhaps this.. https://github.com/punkave/linode-dns-tools
00:13<Ankels>ubuntu@localhost:~$ sudo netstat -plnt Active Internet connections (only servers) Proto Recv-Q Send-Q Local Address Foreign Address State PID/Program name tcp 0 0 127.0.0.1:27017 0.0.0.0:* LISTEN 3082/mongod tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN 3105/nginx tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 3061/
00:13<gecco>mcintosh thats awesome, thanks!
00:14<@mcintosh>no problem
00:14<gecco>so, one request, any chance we could get a text file upload or import a zone file, maybe one day? I mean, how hard could that be?
00:15<gecco>there is also no copy or clone button, so handling massive DNS changes is still a pain, it would be nice to copy paste them
00:15<gecco>as I have some standard templates that I use a lot, and that would make setting things up easier
00:16<millisa>there's a 'clone existing zone' down at the bottom of the dns manager
00:16<millisa>could you use a template zone with that?
00:17<millisa>https://www.linode.com/docs/networking/dns/dns-manager-overview#clone-domain-zones
00:17<dwfreed>(fun fact: you can create zones in the DNS Manager you don't own, just at least make it something nobody else is likely to own either)
00:18<dwfreed>eg, I have 'thisdomaindoesntreallyexi.st' as a zone for playing around with
00:18<Eugene>Hi, howard hughes!
00:18<gecco>ah yes, that makes a lot of sense now, so I can do that crudely
00:19<gecco>thanks millisa and dw!
00:19<Ankels>Hi kyhwana
00:19<dwfreed>:)
00:19<dwfreed>!point millisa
00:19<linbot>dwfreed: Point given to millisa. (15)
00:19<gecco>now, I have to decide if I'll do DNS in linode or rackspace, because rackspace does provide free DNS
00:19<millisa>dwfreed: my dnszones... https://imagebin.ca/v/3Hz6S9mxZy6R
00:19<gecco>Are there any limits to the amount of A records I can have under a domain? or any limits in DNS I should be aware of?
00:19<kyhwana>Ankels: sigh. So it looks like mongodb is listening on localhost port 27017 already.
00:19<Peng>dwfreed: I have a couple .test zones
00:20*Peng adds paypal.com JUST IN CASE
00:20<@mcintosh>ಠ_ಠ
00:20<Eugene>I've been playing with the AWS Route 53 registration API
00:21<Zimsky>┐( ಠ‿ ಠ;)┌
00:21<dwfreed>gecco: none you're likely to hit (and they're shear technical limits, not arbitrary administrative ones)
00:21<Zimsky>gecco: the size of the drive/memory on the box
00:21<gecco>any reason why or why not anyone might prefer linode DNS to rackspace Cloud DNS, or vice versa?
00:21<Ankels>hi kyhwana
00:22<Eugene>I have alcoholic peaches
00:22<Zimsky>gecco: depends how you use it
00:22<Eugene>This is probably not a good combination.
00:22<Ankels>not even start the app .. but when access the domain it showing 504 tomeout error
00:23<gecco>just basic tell this IP to point to this A record, none of my shit is HA or elastic, my needs are very small
00:25<kyhwana>Ankels: right, so you need to go through your logs since startup to figure out why it's not working
00:26<millisa>gecco: a linode dns 'con' might be their quarter hour publish schedule
00:26<dwfreed>!dns15
00:26<linbot>The DNS Manager reloads your zones every quarter hour. If you just added/changed a record you'll need to wait until the next refresh before the changes will be reflected by Linode's nameservers.
00:26<millisa>that's probably the biggest disadvantage I run into
00:26<millisa>(compared to rackspace cloud dns anyways)
00:26<gecco>oh snap
00:26<dwfreed>which can be mostly bypassed with slave zones!
00:26<gecco>I never thought of that, Godaddys is pretty instandamntanious
00:26<millisa>yeah, there's definitely work arounds for it
00:27<gecco>What linode should do, as far as a marketing stunt is concerned, is just get out there and say "FREE CLOUD DNS!" and bump up their dns gui to be better than Rackspace's (wouldn't take much)
00:28<millisa>i like the linode's interface better. lots less wasted whitespace
00:28<gecco>and... of course make the update schedule faster, so things are on par, then get some customers, maybe do a little myserver-dynamiclinode.com action
00:29<FluffyFoxeh>wasting space is the new hotness
00:29<gecco>dyn.com started charging for some of their dns services a while back, now they want a fortune, and after oracle bought them, prices seem to continue to go up, disenfranchising the little guy (linode caters to the little guy) so... I think they could pickup some market share there
00:29<millisa>they only show about a dozen or so records and give you this scrollbox in the middle of the window. there's more empty area on the page than data
00:29<gecco>and kick digital ocean a little bit too
00:30<millisa>speaking of DO - they were harping about their new monitoring today
00:30<Ankels>Hi kyhwana, i raised the ticket in linode... [7769487] our sites not working
00:30<FluffyFoxeh>Lol millisa I got that email
00:30<dwfreed>the update schedule is a technical limitation of the current implementation; it will hopefully go away at some point
00:31<dwfreed>FluffyFoxeh: I didn't \o/
00:31<gecco>interesting, I'll have to check that out
00:31<gecco>alright, thanks everyone for your help, have a nice evening or day, where ever your at
00:31<Peng>Though slave zones can update in a couple seconds
00:31<millisa>it's linked up at the top of their main page if you want to look at it. it's nothing exciting. it's mostly a good thing for them
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00:32<kyhwana>Ankels: I don't work for linode. This sounds like an issue inside your linode, thus it's your responsibility etc.
00:33<dwfreed>millisa: yeah, it's basically longview + emails/slack
00:33<Ankels>How can i contact linode?
00:33<dwfreed>also, something something curl | sh
00:33<Ankels>Samanthas-MacBook-Pro:~ Cromly$ ping 139.162.30.49 PING 139.162.30.49 (139.162.30.49): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3
00:33-!-mode/#linode [+l 362] by ChanServ
00:33<Ankels>cant able to ping ip
00:34<kyhwana>Ankels: so connect via lish?
00:35<millisa>the fact that it pings just fine after a reboot and doesn't start timing out until a few minutes after your reboot is odd
00:36<kyhwana>something something firewall or OOM or something probably
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00:39<RudyValencia>Dallas is down and so is the manager
00:40<dwfreed>!mtr
00:40<linbot>https://www.linode.com/docs/networking/diagnosing-network-issues-with-mtr
00:40-!-Rudy is now known as Guest570
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00:40<millisa>that's disconcerting. I'm pretty sure I'm connected to this through a dallas linode.
00:40<dwfreed>considering I'm connected to IRC from a Dallas Linode, Dallas is not down
00:40<millisa>GET OUT OF MY HEAD!
00:40<Rudy>hm then seems to be a problem just after Comcast Business.
00:41<Ikaros>Not surprising.
00:41<Rudy>why?
00:41<Ikaros>They always fail.
00:41<dwfreed>It's Comcastic!
00:41<Ikaros>Sorry, Comcast-hater
00:41<Ikaros><--
00:41<Rudy>Comcast residential is working
00:41<Ikaros>But yeah probably local ISP/routing issue more than an issue on Linode's side of things
00:42<Rudy>I have a residential connection also because I work for them
00:42<Ikaros>Ah
00:42<millisa>quick get the pitchforks!
00:42<Ikaros>Got an MTR?
00:42<millisa>if you give an IP on your side, we could probably take a better guess at where it's choking
00:42<Ikaros>That too
00:42<Rudy>doing a traceroute right now
00:43<Rudy>the last hop that succeeds is be-11719-cr02.denver.co.ibone.comcast.net [68.86.86.77]
00:43<Ikaros>Hm.
00:43<MrPPS>yeah my one dallas box is fine
00:43<Ikaros>Wonder if it's still in Comcast's network after that.
00:44<Rudy>seems to be just the business connection
00:44<Peng>!mtr-dallas -4 be-11719-cr02.denver.co.ibone.comcast.net
00:44<linbot>Peng: [mtr-dallas] 6.|-- be-12441-cr02.dallas.tx.ibone.comcast.net 0.0% 3 3.1 3.1 3.0 3.2 0.0 -- 7.|-- be-11719-cr02.denver.co.ibone.comcast.net 0.0% 3 15.2 15.8 15.2 17.1 0.7 -- see https://mtr-dallas.mn0.us/?c=9e0beb55 for full mtr
00:44<Rudy>74.93.227.129 is my IP here
00:44<Rudy>!mtr-dallas -4 74.93.227.129
00:44<linbot>Rudy: [mtr-dallas] 11.|-- c-50-155-226-71.hsd1.co.comcast.net 0.0% 3 23.9 25.3 23.9 26.0 1.0 -- 12.|-- ??? 100.0 3 0.0 0.0 0.0 0.0 0.0 -- see https://mtr-dallas.mn0.us/?c=1d99f79d for full mtr
00:45<Rudy>and the full mtr link is failing to load for me
00:45<Ikaros>Hm
00:45<millisa>looks comtastic to me: https://vomitb.in/yYYoVWce5z
00:46<millisa>(that was to your 74.93 address)
00:46<Rudy>yeah
00:46<Ikaros>Hm
00:47-!-Ankels [~oftc-webi@118.189.147.146] has quit [Remote host closed the connection]
00:47<Ikaros>Routing failure at some point I think, at least inbound-wise.
00:47<Rudy>this is what my tracert shows
00:47<Rudy>https://dpaste.de/5qYW
00:47<Ikaros>And I could assume it's probably dropping still within Comcast's network given the reverse.
00:47<dwfreed>seems to be working from the Linode I connect from
00:48<Rudy>well my bouncer came back
00:48<millisa>yeah, looks better now: https://vomitb.in/NFWUvCwMfN
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00:48<Rudy>running another tracert
00:48<Ikaros>Could be a Comcast business routing blip then...?
00:48<Rudy>maybe
00:49<Rudy>I work doing residential billing and tech support
00:49<Rudy>https://dpaste.de/wAsk <- currently
00:50<Ikaros>My old ISP would dick with my routing too when I used to have a Dallas-based Linode (I live in the Dallas area). There was a time where the routing took me on a literal grand tour of the country before dropping me back into Dallas via SoftLayer.
00:50<Ikaros>A RTT that should have been somewhere around 2-5 ms for me was up closer to 80ms
00:50<Rudy>I only have business because residential can't have static IPs
00:50*Ikaros nods
00:51<Ikaros>Looks like it's back for you?
00:51<Rudy>the other residential connection I have is provided to me at a discount so I took advantage of it
00:51<Rudy>yes
00:51<Rudy>gimme a sec to go back to the bouncer :)
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00:51<Peng>aMy route to Atlanta is currently going on a tour of thje southeast :(
00:52<Ikaros>Peng: Mine went from Dallas to Atlanta, to KC, to LAX, and back into Dallas, just to get to my old Dallas node
00:52<Ikaros>ISP NOCs won't do shit unless the RTT as a result exceeds a threshold
00:53<Guest570>there we go
00:53-!-Guest570 is now known as Rudy
00:53<Rudy>oops haha
00:53<Ikaros>Think my ASN path length was something like 5?
00:53<Ikaros>Maybe 6
00:53<Ikaros>When it's usually 2
00:53<Rudy>now I'm whole again
00:53<Ikaros>Heh
00:54<Peng>My route goes Atlanta -> Ashburn -> Atlanta -> Orlando. :(
00:54<Peng>It's upsetting but not actually a big deal
00:54<Ikaros>Well don't celebrate yet, for all you know Comcast's network in the area could go "blip" again.
00:55<Rudy>maybe
00:55<Zimsky>ur a blip
00:55<Rudy>lol
00:57<Ikaros>And Rudy forgive my extreme hatred of that ISP. All the horror stories I've heard, seen, the experiences I've heard from friends who were unfortunate enough to only be left with them as their only way to the internet...yeah
00:57<Rudy>understandable
00:57<Rudy>some areas have no viable competitors
00:58<Eugene>No ur a bilip
00:58<millisa>they did just do this: http://fortune.com/2017/03/31/comcast-internet-browser-data/ . . I'm assuming they were confused.
00:58<Ikaros>That and I have a general tendency to hate unnecessarily-big-money-grubbing-conglomerates that tend to shun their customers more often than not just because they're so big.
00:59<Rudy>I work for them and we're working on the customer experience
00:59<Ikaros>'murica
00:59<Ikaros>Oh I know.
01:00<Eugene>Collecting & selling customer data without intercepting piracy makes you no longer qualify for the DMCA safe harbor provisions, which is a huge administrative cost
01:00<Ikaros>The thing about this country is, customers of any company will raise a huge fuss if they even REMOTELY sense they're being mistreated.
01:00<Ikaros>Especially nowadays
01:00<Eugene>Its the same reason you can't save traffic data as an ISP: you're just a pipe
01:01<Rudy>we actually respect customer privacy
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01:01<Rudy>I just had someone call about it today
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01:02<nate><Rudy> I work for them and we're working on the customer experience <-- Comcast has been "working on the customer experience" for like 7 years
01:02<Ikaros>It's rough for a company as big as Comcast is though. You can't expect it overnight.
01:02<Rudy>there have been big improvements
01:02<Eugene>I deal with Comcast Business / Enterprise at $DAYJOB. They're fine people, you just have to knwo that everything is a system and it takes time.
01:02<Ikaros>And people are always going to complain mind you
01:03<nate>Rudy: General popular opinion and impression of the Comcast-overall company would kinda disagree though lol
01:03<Rudy>service call windows used to be 4-6 hours, now they're 2
01:03<Eugene>There's a different SLA for different services, and the home customers just get screwed.
01:03<Ikaros>You can 'work on customer service' all you want, and sure you'll make improvements. But people will still just complain because they want to smear them due to past reputation
01:03<Rudy>Eugene: what do you mean?
01:04<Ikaros>As much as I hate that company right now, I know when there's an effort to improve things. I don't see/hear as many horror stories now.
01:04<Ikaros>So if that's something to your credit, Rudy...:P
01:04<Eugene>The more you pay for a pipe, the quicker your response time is, on average
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01:04<Rudy>Ikaros: I wouldn't have went to work for the Comcast of seven years ago
01:04<Eugene>Or the likelihood that it goes down to begin with. We've never had an issue with our very-expensive fiber lines
01:04<Eugene>Because.... fiber!
01:05<dwfreed>Eugene: yeah, but there's still the risk of backhoe fade
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01:05<Rudy>lol
01:05<millisa>http://i.imgur.com/rDW7W3d.png
01:06<Eugene>$CUSTOMERS are in urban-enough areas that the local permits department keeps them hunted down to reasonable numbers.
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01:06<Rudy>heh
01:06-!-mode/#linode [+l 361] by ChanServ
01:06<Rudy>"too #$%& many"
01:07<Eugene>Trees are a bigger enemy, and that is solidly "not my problem"
01:07<Rudy>tree roots impeding on the fiber?
01:07<Eugene>Had packet loss one day, but it cleared up before the end of the phoen call
01:07<Eugene>"meh"
01:08<Rudy>I can understand that business class has a higher SLA priority
01:09<Rudy>that SLA makes it worth the extra money to have business class, along with the static IP
01:09<Eugene>The biggest benefit I've encountered is that you don't need to wait in a phone queue or get transferred. The person you talk to can figure it out, or puts you on hold while they find somebody and hands it off cleanly
01:14<Rudy>yeah
01:14<Rudy>we have some neat troubleshooting guides that go through various steps to resolve the issue
01:15<Rudy>if it needs to be escalated the troubleshooting guide creates a ticket and directs the call to a higher level fix agency, or if a trouble call is needed it creates one
01:16<millisa>sounds better than uverse lately. they stopped routing one of my blocks a couple months back and I couldn't get out of the 'reboot your router' queue.
01:18<Rudy>lol
01:18<Rudy>we still have to upsell/add LOBs
01:18<millisa>telling them that my ipv6 was working, it was only ipv4 that wasn't working was wrong on my part. i don't know what I was thinking.
01:19<dwfreed>millisa: "i'm 10x smarter than you, could you at least transfer me to somebody twice as smart as you?"
01:19<millisa>if only that worked.
01:20<millisa>I felt bad for them really. They had no safety net
01:20<millisa>bad for the techs that is. not for att.
01:21<Rudy>anyway, I'm going to bed
01:21<Rudy>night
01:21<millisa>later
01:21<Zimsky>earlier
01:22<millisa>I can't even remember the last time I called Linode where the first person I talked to didn't just understand the issue but was the one would could solve it
01:22<millisa>s/would/who/
01:24<Nightmare>if I call Linode and ask them if they can fix my life issues do you think they can help with that
01:24<millisa>there's only one way to find out
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02:01<linbot>New news from forum: General Discussion • netfilter-persistent install fails with missing kernel module files <https://forum.linode.com/viewtopic.php?t=12239&p=73178#p73178>
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02:17<Ankels>Hi
02:18<Ankels>my linode server not working
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02:19<Zimsky>Nightmare: no, but if you call (555) 867-5309 you can get a good time
02:20<Zimsky>Ankels: you'll need to be more specific
02:20<Ankels>even cannot able to ping ip
02:20<Ankels>curl localhost not working
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02:23<Eugene>They sent me shirts. That's pretty life-changing
02:23<Eugene>And a bitchin' pen, except the ink isn't green(wtf)
02:30<Ankels>how i contact linode?
02:30<Ankels>i already opened ticket.
02:31<Ankels>4 hours they didnt reply
02:32<Zimsky>call them
02:33<Peng>Are you sure it's something they're responsible for fixing?
02:33<Ankels>yes even cannot able to ping ip
02:34<Ankels>curl localhost not working
02:34<Peng>That doesn't answer my question. It could be rogue firewall rules or something.
02:35<Zimsky>why are you curling localhost
02:36<Zimsky>Ankels: connect via lish on the linode manager if not already
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02:36<Zimsky>look through logs and network configurations and see what's up
02:36<Ankels>i can connect now using ssh
02:37<Ankels>my site showing 504 time out
02:37<Peng>So networking isn't down?
02:37<Ankels>just check using curl
02:37<Zimsky>that would be your site's configuration to fix then
02:37<Zimsky>which linode can't do anything about
02:37<Ankels>sometimes it showing nginx page
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02:38<Ankels>ip not pinging
02:38<Peng>Probably a questionable firewall configuration
02:39*Ikaros sighs
02:40*Eugene burps loudly
02:40*Ikaros shoves soap into Eugene's mouth
02:40<Ankels>its running in yesterday
02:40<Ankels>i dont do anything today
02:40*Eugene brushes
02:42<Ikaros>Ok Ankels you'll need to look at your server's configuration yourself then, this sounds to be more a software related issue. Linode can't help you with that. Look at your firewall, look at your site configuration, see if it's even running in the first place. If not, you'll have to figure out on your own why it's not.
02:44<Ankels>y my ip is not pinging?
02:44<Ankels>sometimes i can access localhost
02:44<Ankels>sometimes cannaot
02:45<Ankels>mongodb itself not connecting
02:45<Ankels>getting this error
02:45<Ankels>ubuntu@localhost:~$ mongo MongoDB shell version: 3.0.5 connecting to: test 2017-04-05T14:45:10.895+0800 W NETWORK Failed to connect to 127.0.0.1:27017 after 5000 milliseconds, giving up. 2017-04-05T14:45:10.898+0800 E QUERY Error: couldn't connect to server 127.0.0.1:27017 (127.0.0.1), connection attempt failed at connect (src/mongo/shell/mongo.js:179:14) at (connect):1:6 at src/mongo/shell/mongo.js:179
02:48<Ikaros>A connection failure to localhost is almost always going to be the result of a service that is either not listening on localhost, is not listening on the port requested, or isn't even running at all.
02:49<Ankels>sometimes it connecting
02:49<Ankels>How it happens?
02:49<Ikaros>Ok then you'll need to figure out why it isn't on your own.
02:49<Ankels>linode dont have customer support?
02:50<Peng>They do.
02:50<Zimsky>for issues that pertain to the physical server and networking that /they/ can control
02:50<@jchun>Linode has customer support available 24x7
02:50<@jchun>https://www.linode.com/contact
02:50<Peng>For an unmanaged VPS, they're not responsible for fixing configuration issues within your VPS.
02:50<Peng>Though they may try to help anyway
02:51<Ankels>ok thanks
02:53<Ankels>i raised the ticket today morning
02:53<Ankels>till now they didnt reply
02:55<Ikaros>You just need to understand that you're expected to manage your own VPS yourself, they don't do it for you.
02:55<Ikaros>That's all
02:57<Zimsky>s/$/ folks/
02:57<Ankels>ok good.. whats the need of customer support?
02:59<Zimsky>customers
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03:20<hashan>hi
03:21<arlen>hi
03:21<hashan>I want to use cloud server
03:21<arlen>great
03:21<hashan>for magento site
03:21<hashan>what is the best ram shoud i use?
03:21-!-mode/#linode [+l 362] by ChanServ
03:22<hashan>There is another sire wordpress. Daily 10,000 visitors. Which ram side should i use?
03:24*hashan slaps trippeh around a bit with a large fishbot
03:24<hashan>hi arlen are you therE?
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03:35<Ankels>hi
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03:53<khurram>hello Linode. I wish to know how to become a Linode reseller
03:55<arlen>they don't have a reseller program so you would just pay for them yourself and charge others more than the cost
03:55<Cromulent>^
03:55<khurram>ok cool
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04:40<Zimsky>or you could charge exactly the same cost
04:40<Zimsky>and drift through the sea of pointlessness
04:52<linbot>New news from forum: General Discussion • Does $5 node limit cpu usage? <https://forum.linode.com/viewtopic.php?t=14684&p=73179#p73179>
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06:08<swkide>Hi, anyone from linode around who would answer me some - problbly silly or easy - questions about pricing in a private chat?
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06:14<dzho>!to swkide ops
06:14<linbot>swkide: Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/contact
06:14<dzho>!to swkide ask
06:14<linbot>swkide: If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
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06:15<dzho>swkide: I think most of the linode staff that are in-channel work in EST time zone and so are either asleep or commuting right now.
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06:16<swkide>dzho: thank you!
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07:03<linbot>New news from forum: General Discussion • Is Image Snapshot Different from Backup Snapshot? <https://forum.linode.com/viewtopic.php?t=14627&p=73180#p73180>
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08:17<jpsciolli>hello
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08:18<jpsciolli>i would like to know if linode migrates servers to it's service
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09:03<mahmoud>hi
09:03<mahmoud>where is the support ?
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09:06<mahmoud>is any support team here ?
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09:42<ArchNoob>My linode keeps not accepting my password when I ssh. I'm in initial stages of the "Securing Server Linode Guide" but my password has been rejected multiple times since I subscribed yesterday.
09:43<@caker>wrong ip, wrong username, or wrong password. Pick one :)
09:44<ArchNoob>I wish, I'm just dealing with root and the public ip.
09:44<ArchNoob>the newly created user & pub. ip..
09:46<ArchNoob>is permission denied the message that should show up? If it's a wrong password.
09:46<ArchNoob>"Permission denied".
09:47<@caker>ssh -vvv ..... <-- try that, it will tell you more info
09:47<@caker>maybe you disabled password auth?
09:47*caker shrugs
09:50<ArchNoob>agh, nothing works :(
09:50<ArchNoob>password method publickey,password
09:51<ArchNoob>Oh, there is a reset password link :D
09:52<@caker>probably time to reset the pass then. Shut down, Rescue tab -> Change Root Password
09:53<ArchNoob>Also, something with the website shouldn't it have two password boxes for verification.
09:53<ArchNoob>Or a show password checkbox.
09:54<ArchNoob>In stead of having to toggle <input /> field to make sure.
09:55<hawk>ArchNoob: I suppose that makes sense, if you're typing passwords
10:00<ArchNoob>yeah, I'm about to fix that. hawk
10:13<linbot>New news from forum: General Discussion • Aol Login <https://forum.linode.com/viewtopic.php?t=14689&p=73181#p73181>
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10:23<linbot>New news from forum: General Discussion • Is Image Snapshot Different from Backup Snapshot? <https://forum.linode.com/viewtopic.php?t=14627&p=73182#p73182> || Performance and Tuning • Backups cause disk I/O warning email <https://forum.linode.com/viewtopic.php?t=14450&p=73128#p73128>
10:24<Revo>Are there any promo code currently active for new customers?
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10:25<@mcintosh>Revo: LINODE10
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10:26<Revo>You got a referral code so I can slide you some $$ when I sign up buddy?
10:26<Revo>Thanks by the way
10:27<dzho>heh
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11:04<Trinity>so... i canceled my subscription for a few servers with a server provider yesterday, some of which had their invoices just paid for 3 days ago... and today I wake up to a shit load of error notifications from other services saying everything is offline
11:04-!-mode/#linode [+l 368] by ChanServ
11:04<Trinity>turns out they decided to unplug everything because I canceled my subscription
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11:07<Celti>Wow. That would never have flown at any provider I've worked for.
11:09<grawity>well, the other providers I've used do ask "Are you cancelling [immediately] [at the end of payment period]?"
11:14<Eugene>Every day I'm Linodin'
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11:15<@abrining>!point Eugene
11:15<linbot>abrining: Point given to eugene. (20)
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11:44<linbot>New news from forum: Feature Request/Bug Report • Regular problems with frozen or unresponsive linodes <https://forum.linode.com/viewtopic.php?t=14688&p=73183#p73183>
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12:04<linbot>New news from forum: General Discussion • Does $5 node limit cpu usage? <https://forum.linode.com/viewtopic.php?t=14684&p=73185#p73185> || Web Servers and Web App Development • Setting Hostname <https://forum.linode.com/viewtopic.php?t=14690&p=73184#p73184>
12:14<linbot>New news from forum: Feature Request/Bug Report • Regular problems with frozen or unresponsive linodes <https://forum.linode.com/viewtopic.php?t=14688&p=73187#p73187> || General Discussion • Is Image Snapshot Different from Backup Snapshot? <https://forum.linode.com/viewtopic.php?t=14627&p=73186#p73186>
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12:30<swkide>Hi, anyone from linode around who would answer me some - problbly silly or easy - questions about pricing in a private chat?
12:30<linbot>swkide: If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
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12:34<linbot>New news from forum: General Discussion • Looking for PCI QSA recommendations <https://forum.linode.com/viewtopic.php?t=14691&p=73188#p73188>
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13:45<Eugene>!pisg
13:45<linbot>So I heard you like Linode IRC statistics: https://itvends.com/irc/linode.html last 30 days or https://itvends.com/irc/linode-all.html
13:45<Eugene>I made a thing
13:46<dwfreed>ooh
13:46<Eugene>Debating adding "Linode" and/or "Winode" to the list of FoulWords
13:46<dwfreed>Eugene: pisg seems to have decided "akerl" is not akerl
13:47<Eugene>Yeah, I was messing with <user> tags. There's a few that are stubborn
13:47<Eugene>I'm not brave enough to dig into the perl
13:49<Celti>Eh? Perl is easy.
13:49<dwfreed>you haven't seen pisg
13:49<Celti>I have, actually
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13:49<Eugene>patches welcome.
13:49<Eliz>Celti: pisg is nuts :p
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13:49<Celti>I've seen worse.
13:50<Celti>DNSSEC-Tools comes to mind
13:50<@mcintosh>Eugene: those stats seem.... off
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13:51<dwfreed>oh, it thinks linbot is akerl
13:51<Celti>Admittedly I haven't actually looked at psig ins something like a decade
13:51<Eugene>No, linbot is excluded
13:51<dwfreed>Eugene: not in the last 30 days
13:51<Eugene>wtf
13:51<dwfreed>Eugene: look in the most used URLs section
13:51<Eugene><user nick="linot" sex="b">
13:51<Eugene>Sigh
13:52<dwfreed>linbot is the last person to use the bpaste link
13:52<Eugene>Sec, its re-generating
13:52<dwfreed>and it thinks that akerl was
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13:53<Eugene>That's better
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13:55<@mcintosh>Eugene: i'm missing too :p
13:55<millisa>he has you on ignore
13:55<dwfreed>buhman hasn't been here in months, either
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13:56<Eugene>Oh I bet you its because I have the files named wrongly
13:56<evanlihou>Hi! I'm having issues getting my mail provider to pick up on the DKIM I have set-up in DNS
13:56<Eugene>https://vomitb.in/EdDHGHsvmQ
13:57<dwfreed>evanlihou: pastebin the email headers?
13:57<Eugene>ZNC changed their file naming scheme at some point, and I didn't clean it up. OFTC_#linode_20150309.log is the "last" file
13:57<dwfreed>Eugene: lol
13:57<millisa>evanlihou: when did you put the record in?
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13:58<evanlihou>https://pastebin.com/Wq0fMT2x
13:58<evanlihou>I put the record in weeks ago and tried regenerating it too
13:58<dwfreed>I need the email headers, not the key
13:58<evanlihou>My bad
13:59<Eugene>OK, NOW it should be accurate ish
13:59<evanlihou>https://pastebin.com/0k6fP9xX
13:59<Eugene>And I have to go to a meeting
14:00<dwfreed>evanlihou: if those are the full headers, your sending mailserver isn't doing signing
14:01<millisa>Eugene: neat!
14:01<evanlihou>Odd, I'll take it up with the provider then. Thanks
14:02<Eugene>Still no idea why it has James and linbot linked.
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14:07<csnxs>i like to think of my github dashboard as an unknown star war between mcintosh and a friend
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14:17<ganesh_>hello
14:17<millisa>greetings
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14:18<ganesh_>is this support chat ?
14:18<millisa>it's the linode community chat
14:18<millisa>!ask
14:18<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
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14:24<ganesh_>hello
14:24<ganesh_>we are planning to change the server to linode
14:25<ganesh_>currently we are getting around 5m traffic in a month.
14:25<ganesh_>we would like to speak with customer support of linode
14:25<millisa>!contact
14:25<linbot>https://www.linode.com/contact
14:26<ganesh_>live chat redirecting to here.
14:26<ganesh_>we dont want to mail or cal them.
14:26<ganesh_>we would like to do live chat with the respective person
14:28<csnxs>there is no live chat directly with support
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14:29<zahid>hi
14:29<millisa>greetings
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14:29<swkide>I misunderstood the contact page, when reading it - this is not official support - the quote from contact page is:"Chat with the Linode community
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14:31<dwfreed>doesn't mean we can't answer your questions
14:31<ganesh_>alright.
14:31<ganesh_>can you please suggest which is the best plan for 5m traffic in a month website.
14:32<dwfreed>potato
14:32<dwfreed>the correct answer depends entirely on what you're running, and nobody, not even Linode, could give you the right answer
14:33<dwfreed>start small, deploy your thing, and then benchmark it; you can use something like siege for testing websites
14:33<millisa>Fortunately, it is easy to resize a linode: https://www.linode.com/docs/migrate-to-linode/disk-images/resizing-a-linode
14:36<swkide>I don't understand that "plan" idea with pricing. When I run a linode 1GB for an hour in one month I pay $5 or $.0075 at the end?
14:37<ganesh_>thanks
14:37<@caker>it's hourly up to the monthly cap
14:37<dwfreed>if the Linode exists for 1 hour, you pay for 1 hour
14:37<swkide>but it must be erased, not off - correct?
14:37<dwfreed>yes
14:38<dwfreed>Linode resources are reserved while the Linode exists
14:38<swkide>that helped me a lot thanks
14:38<ganesh_>and can you tell me how to give access from linode dashboard to developer.
14:39<dwfreed>you just make an account for them
14:39<ganesh_>i am not a developer and i just want to know how to give access to him to migrate old site to this new server
14:40<millisa>swkide: my last invoice that had your exact scenario: https://imagebin.ca/v/3I3IU9zEPDDr (1 hour runtime on a 1gb linode)
14:41<swkide>millisa: thx a lot - you choose linode over digital ocen, because it is "cheaper"?
14:42<millisa>well, technically I choose both (and some others). but I like linode because it's more memory for your dollar
14:42<nate>Pretty sure DO is hourly as well aren't they? linode at the very least though usually has better hardware tests
14:42<ganesh_>what is NodeBalancers
14:42<@caker>point and click Load Balancers
14:43<swkide>I see
14:45<swkide>I think I'll give it a try - do you recomment any frameworks to deploy linodes? I might need 20+ for an hour or so ...
14:45<ganesh_>our website real time is around 1000 - 1500 most of the time. we are using varnish from digital ocean as well, we would like to know the best server on linode for this
14:46<@caker>For caching servers, our High Memory instances may be useful: https://www.linode.com/pricing
14:51<swkide>Is there a way to support the community - bye Promo or Referral code?
14:52<@caker>You could use my referral code :) dbe98bfe8cad58e02d9ea22fc98f446240edc909
14:53<@wblew>:P
14:54<swkide>caker: you are from linode, correct? anyone else?
14:54<Eliz>swkide: he's the linode :p
14:54<swkide>so he already get cash ;-)
14:54<Eliz>swkide: he's the CEO :p
14:55<swkide>*BG*
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15:00<swkide>well billing works :-)
15:04<Eliz>I'd hope :p
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15:55<linbot>New news from forum: General Discussion • Download disk image over SSH <https://forum.linode.com/viewtopic.php?t=14471&p=73189#p73189>
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16:04<Bob_>Hi
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16:20<zifnab>anyone heard from akerl recently
16:20<zifnab>ie, he didn't die or something
16:21<Ikaros>I was about to say I haven't seen the usual air of akerl around here.
16:21<zifnab>http://itvends.com/irc/linode-all.html
16:21<zifnab>he's still the most-spoken person here, and has been gone for 5 months
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16:24<Ikaros>Hmm
16:24<Ikaros>So he is...
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16:26<nate>I imagine he's been busy with the phily office stuff?
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16:31<arlen>what phily office stuff?
16:31<@wblew>zifnab: He was on steam a day or so ago.
16:32<zifnab>good :P not dead then.
16:32<@wblew>:P
16:32<zifnab>miss having assholes around
16:32<zifnab>made this place slightly more entertaining
16:33<Ikaros>I could take that place if you want. I have that sort of reptutation on my other IRC network. What makes it worse...is I hold a high-level oper position there too. >.>
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16:34<zifnab>please do
16:34<nate>arlen: he bought that one bank that was used as a MTV real world house, I guess to move offices there?
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16:34<arlen>mean caker?
16:34<zifnab>akerl != caker
16:35<nate>oh whoops, missread
16:35<nate>lol
16:35<zifnab>somehow they share the same last name
16:35<arlen>maybe they're secretly related
16:35<nate>maybe they're the same
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16:36<Ikaros>Well uh, zifnab, the point I was trying to make is, if I was myself here, I'd have akerl beat in that regard. I'm usually a nice guy right up until you tick me off - which then I can be absolutely vicious.
16:36<zifnab>you have the intelectual depth of a cactus
16:36<zifnab>i hope you fall from an airplane and land on a cactus
16:36<zifnab>ass first
16:36<Ikaros>That would be painful
16:36<arlen>Ikaros is nice here?
16:36<arlen>I kid
16:36<Ikaros>Hah
16:37<Ikaros>I try not to show my nasty side here 'cause nobody would like it, and I am at least considerate of the type of environment this is so
16:37<zifnab>i meant turnip for hte first one
16:37<zifnab>whoops
16:37<zifnab>i assume cactuses are smart plants, as they grew spikes to keep others off of htem
16:38<zifnab>turnips are, well, like carrots, onions, and potatos had a baby together
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16:38<arlen>ಠ_ಠ
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16:41<delincios>hello
16:41<Celti>turnips are *delicious* is what they are
16:42<delincios>does linode offer free migration?
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16:43<Celti>I get the feeling his short visit may have given him the wrong idea about this channel.
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16:44<Ikaros>Wonder what gave you that idea
16:44<Ikaros>:p
16:45<Cromulent>you mean a place for serious discussion of the pressing problems facing the world and all of humanity?
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16:51<Celti>I don't even like to discuss my *own* problems, humanity can go hang. :-p
16:51<Ikaros>Haha
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17:31<adam__>Quick question if anyone can answer.
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17:31<adam__>Resizing a node, everything will persist, OS, configuration/software and IP once the resize is completed?
17:32<Peng>Yes
17:32<Peng>:D
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17:33<adam__>Thanks
17:34<nate>Just remember the caveats of sizing down since you'll be technically on less disk space
17:34<nate>https://www.linode.com/docs/migrate-to-linode/disk-images/resizing-a-linode
17:35<adam__>thats grand, wont be sizing down after this resize
17:35<adam__>thansk though
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17:50<arlen>RIP unity
17:50<arlen>finally
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17:52<Eliz>arlen: took it long enough
17:54<arlen>ikr
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20:21*dfe slaps cmcdonald around a bit with a large fishbot
20:23<arlen>rude
20:23*arlen slaps dfe around a bit with a large walrus
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20:29<@mcintosh>dfe: don't do that
20:30<dfe>hi im testing this chat application
20:30<dfe>im linode customer
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20:31<arlen>test complete
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20:32<dfe>im devoloping a chat and quiz application with node.js+php but i can do this with irc
20:32<dfe>confused
20:34<@mcintosh>why are you confused?
20:36<dfe>In terms of usability and security
20:36<dfe>I do not know which one to choose.
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20:39<dfe>i builded wtih irc in 2013 but it talents were limited
20:39<dfe>https://www.youtube.com/watch?v=rFktHg4RSew
20:40<dfe>the bot was a windows application
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20:46<rsdehart>I didn't think irc had changed much since 2013
20:46<rsdehart>or since 1993
20:50<dfe>irc not changed since 1993, services and tcls changed much :) same connection/disconnection eg. methods
20:50<dfe>node.js has a flexible structure. but php and node.js not compatible
20:52<dfe>oh sorry
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20:53<dfe>"didn't"
20:53<dfe>yes dude
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20:53<dfe>maybe i need some prozac and eyeglass
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20:56<rsdehart>>.>
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21:26<linbot>New news from forum: General Discussion • Citicards Gray Tn <https://forum.linode.com/viewtopic.php?t=14692&p=73190#p73190>
21:30<@mcintosh>!point mcintosh
21:30<linbot>mcintosh: 1,000,000 points for mcintosh!!!
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21:36<linbot>New news from forum: Linux Tips, Tricks, Tutorials • Simple monitoring solution <https://forum.linode.com/viewtopic.php?t=14677&p=73138#p73138>
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21:48<Ikaros>mcintosh that's uh, cheating
21:48<Ikaros>>.>
21:50<arlen>!point Ikaros
21:50<linbot>arlen: Point given to ikaros. (1)
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22:16<Ankels>Hi
22:16<arlen>hi
22:16<Ikaros>(he's back...)
22:16<Ankels>my linode server ip not pinging
22:16<arlen>did you try any of the suggestions from yesterday?
22:17<Ankels>yes
22:17<Ankels>not stable
22:17<Ankels>sometimes its working
22:17<arlen>so need to investigate more
22:17*Ikaros facepalms
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22:17<Ikaros>We are not here to hold your hand every step of the way. You have to figure this stuff out for yourself.
22:17<Ankels>actualy i am in singapore now
22:17<Ikaros>Sorry, that was rude, I'm going to take my leave.
22:18<arlen>dont leave Ikaros!
22:19<Ikaros>arlen if I stick around him too long I'm probably going to rip him a new one...like I do to anyone who fails to put in sufficient effort to doing something on their own and rather instead decide it better to lean entirely on someone else.
22:19<arlen>:p
22:19<arlen>safe travels along the internet highway
22:19<Ikaros>That said, have fun trying to guide him
22:19<Ikaros>I have IRC servers to maintain
22:20<Ikaros>Y'know, important stuff
22:20<arlen>gline someone for me
22:20<Ikaros>...that does not include being abusive.
22:21<arlen>:(
22:21<Ankels>i reboot the server yesterday ..
22:21<arlen>Ankels: start here http://irclogs.thegrebs.com/linode/2017/04/05#00:04 and read what everyone said
22:21<arlen>after that, google.com
22:22<Ikaros>(BAM)
22:22<arlen>Ikaros: what topics do your irc servers cover?
22:22<Ankels>forgot about mongodb.. now i reboot the server.. no app ia running now
22:23<Ankels>but my linode server ip not pinging
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22:23*Ikaros facepalms
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22:24<Ikaros>I'm just going to leave before I get the notion to invent some way to physically beat the living daylights out of someone through the internet.
22:25<arlen>deep breaths
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22:39<kandinski>Hi all
22:40<@mcintosh>hey!
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22:41<@mcintosh>kandinski: I see your message on freenode now
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22:43<kandinski>mcintosh: Thanks. I was going to repost here now that I've narrowed it down, if you don't mind.
22:43<@mcintosh>definitely repost - it may be that I am not of much help but others might be
22:43<@mcintosh>(i'll still try my best though)
22:43<kandinski>Since a recent forced reboot because of a Xen fix, I can't access external IPs via my VPN (which I installed myself on my linode). I connect to the VPN and the world ispingable from the linode server, but not from my VPN-connected laptop.
22:43<kandinski>I haven't changed anything relevant on either the linode server nor my laptop, so I don't know how to start debugging the issue.
22:44<kandinski>To be more precise: I can use the VPN to ping into my linode/VPN server, but not anywhere outside of that IP.
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22:44<kandinski>s/ping into/ssh into/
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22:44<@mcintosh>what VPN software are you using?
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22:57<kandinski>mcintosh: I'm on Ubuntu, using the NetworkManager. On my server I run OpenVPN with a stock config.
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23:13<Nightmare>kandinski: Do you have a script to redo your iptables changes? If not, you need to input them again
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23:15<kandinski>Nightmare: I didn't know I had done any iptables changes.
23:15<kandinski>(groan, I know)
23:16<dwfreed>you'd have to have done at least something in order to have a working VPN
23:16<kandinski>right, thanks
23:16<kandinski>(this is embarrassing, but thanks a lot)
23:16<Nightmare>Don't feel bad - I had the same issue a few months back
23:16<Nightmare>when I realized it was because of my lack of iptables rules again I felt so dumb, lol
23:17<dwfreed>the output of 'iptables-save' (run as root or with sudo; it will not error, but will print nothing, if not run as root) would be helpful
23:19<kandinski>http://paste.debian.net/926178/
23:19<kandinski>yes, rummaging I find I installed openvpn using a script called openvpn-install.sh
23:20<dwfreed>yeah, you're missing the nat rules
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23:20<Guest675>Anyone know a working URL for https://login.alpha.linode.com/apps
23:20<kandinski>dwfreed: can you please point me to a documentation page or, better yet, a howto?
23:21<millisa>https://www.linode.com/docs/networking/vpn/tunnel-your-internet-traffic-through-an-openvpn-server#append-networking-rules
23:21<dwfreed>kandinski: iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE
23:21<millisa>or possibly one of https://www.linode.com/docs/networking/vpn/
23:21<Nightmare>dwfreed: out of curiosity, did you know that rule from memory
23:22<dwfreed>Nightmare: yes
23:22<Zimsky>kandinski: which version of openvpn?
23:22<kandinski>dwfreed: do I need to restart anything?
23:22<dwfreed>nope, shouldn't
23:22<Zimsky>2.4 changed some settings around
23:22<kandinski>Zimsky: 2.3.4 with OpenSSL 1.0.1
23:22<Zimsky>that is, in comparison to 2.3
23:22<Zimsky>right
23:22<kandinski>so I'm ok, I guess. Thanks, folks.
23:22<Nightmare>hot damn I hope I can be at least 3/4ths as good at sysadmin as dwfreed is someday, hah
23:23<dwfreed>the link millisa gave includes instructions on making it permanent; install iptables-persistent, and do step 5
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23:23<kandinski>it's working perfectly now
23:23<Zimsky>kandinski: if you're trying to implement ipv6 connectivity over openvpn too, it's a slightly different process
23:23<kandinski>ace!
23:23<kandinski>Zimsky: I don't have ipv6 through my ISP, unforch
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23:24<kandinski>Something good I've learnt from this outage: at least I was not leaking DNS (DNS also failed to work while I was connected to the broken VPN)
23:24<kandinski>thanks everybody
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23:24<Zimsky>I meant via the tunnel. i.e. you want to get ipv6 connectivity through the server on a non-v6 network
23:25<kandinski>Zimsky: oh, I had not thought of that. I only use this VPN for work, so I don't think so, for now. But it's a good thing to keep in mind.
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23:25<@mcintosh>!point Nightmare
23:25<linbot>mcintosh: Point given to nightmare. (1)
23:25<@mcintosh>!point dwfreed
23:25<linbot>mcintosh: Point given to dwfreed. (11)
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---Logclosed Thu Apr 06 00:00:48 2017