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#linode IRC Logs for 2017-07-25

---Logopened Tue Jul 25 00:00:25 2017
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00:32<xyhs>Transfer/mo: 2000 GB Only contains 80 ports?
00:32<xyhs>hello
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00:34<xyhs>Is the vpn data included?
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00:36<grawity>Linode does not distinguish between different kinds of traffic
00:36<grawity>you can send 2 TB worth of outgoing IP packets, that's all
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04:28<webviva>hello, we seem to have problems connecting to our server from our location, but others can see it no problem
04:28<webviva>I'm not sure how to identify the issue
04:28<kyhwana>webviva: pastebin a mtr in both directions?
04:29<webviva>?
04:29<kyhwana>a traceroute in both directions
04:29<webviva>when I traceroute from here, it says timeout for all hops except my own computer
04:29<kyhwana>ugh, is your network dropping icmp?
04:30<webviva>no, I can traceroute other servers, like google.com
04:30<kyhwana>ok, what about in the reverse direction?
04:30<linbot>New news from forum: Current Betas • Linode Block Storage (beta) <https://forum.linode.com/viewtopic.php?t=14906&p=74157#p74157>
04:30<webviva>can't access the server
04:30<kyhwana>webviva: via lish?
04:31<webviva>let me see if I can get on it via mobile internet
04:31<kyhwana>also check your firewall rules on your side
04:31<kyhwana>because if you can't get to your linode from your network and it's dropping right at your router/CPE, that sounds like an issue on your side
04:31<webviva>we haven't changed our network setup in years, it was working fine until now
04:32<kyhwana>that's what everyone says :|
04:32<webviva>one moment, I will try to ssh from remote
04:32<kyhwana>Also have you tried tcptraceroute?
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04:40<webviva>I've done a reverse traceroute and it's dropping off after gtt.net
04:40<linbot>New news from forum: Current Betas • New cloud.linode.com control panel <https://forum.linode.com/viewtopic.php?t=15015&p=74158#p74158>
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04:44<webviva>oh it seems to have repaired itself now
04:44<webviva>thanks for suggestions :)
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05:00<linbot>New news from forum: Email/SMTP Related Forum • Email logs and where to find them? <https://forum.linode.com/viewtopic.php?t=15020&p=74159#p74159>
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05:53<leekad>hi, is there any linode support online?
05:54<Cromulent>!ask
05:54<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
05:54<Cromulent>!ops
05:54-!-mode/#linode [+l 367] by ChanServ
05:54<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/contact
05:54<leekad>!ask
05:54<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
05:56<Woet>yea.. no.
05:56<Woet>read the message.
06:02<leekad>~cr
06:02<leekad>!cr
06:02<linbot>IRC supports complete sentences. Less <enter> more content, please.
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07:50<ok>hi
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07:52<ok>need help any one is there ?
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08:23<io____>hallo, I changed the innodb option to have per db files instead of a single huge file, is there any way to force recreation of 'mysql' and information_schema' dbs so that they will get their own files?
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09:23<ranjeet>hi Friends
09:23<ranjeet>I need one help
09:23<ranjeet>Please let me know how we can recover data from Raid disk
09:24<ranjeet>we run wrong commnd during our test
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09:24<ranjeet>now we want to recover data from Raid Disk
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09:36<dzho>ranjeet: here is how you restore using the optional linode backup service https://www.linode.com/docs/platform/linode-backup-service#restore-from-a-backup
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09:56<metin>hi
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10:54<linbot>New news from forum: Email/SMTP Related Forum • Email logs and where to find them? <https://forum.linode.com/viewtopic.php?t=15020&p=74160#p74160>
10:54<Eugene>Eveery day I'm Linodin'
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11:03<Irbis>hi
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12:00<rustinpeace91>I'm having trouble uploading my site via FTP to my linode without getting permissions issues
12:00<jcanto>?
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12:01<rustinpeace91>my site is located in ~/var/www/html/site_name/public_html
12:01<jcanto>ok, but you need to provide more details
12:01<rustinpeace91>when I try to upload my files I get "[directory] open for write: permission denied" errors
12:02<jcanto>what FTP service are you using?
12:02<MajObviousman>that certainly sounds like a permissions issue
12:02<rustinpeace91>filezilla
12:02<rustinpeace91>I know I can change the permissions via SSH
12:02<rustinpeace91>but is that a good idea?
12:02<MajObviousman>it's not a binary thing, "permissions on" or "permissions off"
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12:03<MajObviousman>to fix this, you need to know the user, group, and permissions of the directory in question
12:03<MajObviousman>which filezilla might show you, I don't know
12:03<jcanto>are you the server owner?
12:04<rustinpeace91>filezilla doesn't really give me any info
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12:04<rustinpeace91>the permissions by default are rwxr-x-r-x
12:04<rustinpeace91>for all of the folders
12:04<rustinpeace91>I can do sudo chmod 775 var/ww/html/site_name/public_html
12:04<verdexy>Hello. Are there anybody who speak Russian?
12:04<rustinpeace91>but like I said....is that a security risk?
12:04<rustinpeace91>I feel weird doing that
12:05<jcanto>what FTP service are you using?
12:05<jcanto>vsftpd, proftpd??
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12:08<rustinpeace91>Filezilla
12:09<rustinpeace91>SFTP
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12:12<jcanto>Is there a Filezilla server for Linux??? :O
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12:12<Eugene>Just use SSH/SFTP for chrissake. FTP is wrong and bad
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12:14<MajObviousman>which doesn't resolve his question, but is an improvement in security
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12:49<react>jcanto: use vsftpd, it's wondiferous
12:49<react>filezilla server (if it even exists for gnu/linux) sounds cludgy ha
12:53<Woet>bad advice, react
12:54<Woet>jcanto: just connect to port 22 with your SSH details
12:54<react>Woet: explain
12:54<jcanto>hehehehe
12:54<Woet>don't use FTP, it sends your password and data plaintext over the internet
12:54<jcanto>thank you
12:55<jcanto>but I was asking to someone else what FTP server was using
12:55<jcanto>'cause he was having troubles
12:56<react>the conversation was specifically about FTP Woet, not about "alternatives to FTP"
12:56<react>if you're concerned about a plain-text transfer, wrap in TLS, ez mode
12:59<Woet>oh, i didnt notice you were talking to rustinpeace91
12:59<Woet>react: or just use SFTP which is secure by default, has pubkey auth and doesn't require any additional software
12:59<jcanto>yep :)
13:00<react>but... the question is about the poor guy's FTP service.
13:01<jcanto>yes, but I don't konw if ther exista Filezilla sever for Linux
13:02<jcanto>I used to work with VSFTPD or ProFTPd many years ago
13:03<react>it doesn't, and it would be an awful waste of time, since there's so many ftp service implementations that already exist
13:03<jcanto>when the "cloud" term was not around
13:03<Woet>not that theres a point in using FTP
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13:04<jcanto>"my servers" were in a local datacenter
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13:04<jamaower>how does this work
13:04<jcanto>the FTP traffic was only LAN
13:04<react>a lot of tools in the enterprise and smb space still rely on "legacy" protocols, that fact remains he asked about an FTP issue ;)
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13:05<react>jamaower: you ask a good, well-written, spell-checked, thoughtful, detailed question and MAYBE you get an answer
13:05<react>or maybe you leave immediately, that's cool too
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13:06<Woet>react: and I tell people about best practices which is not necessarily the answer to their question
13:10<react>in that case, why stop at SFTP, let's encourage him to overhaul his entire code deployment pipeline (or lack thereof) :D
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13:34<linbot>New news from forum: General Discussion • Longview: Your system's clock is slow. Please ensure that ntp is installed and running. <https://forum.linode.com/viewtopic.php?t=14769&p=74123#p74123>
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13:53<dzho>ok, so here's the thing. Being fully pedantic about protocols, ftp and sftp aren't the same thing. From the perspective of users who can't be bothered with the niggling details of the security aspects of those differences, all they want is a way to transfer files.
13:53-!-Nightmeare is now known as Night
13:54-!-Night is now known as |Night|
13:54<|Night|>dzho: give them a floppy disk, is what i do
13:54<dzho>At which point, those of us who *do* know better aught to just conflate the two and say that sftp *is* ftp, in the sense that it is a Protocol meant for Transferring Files, but that it enables one to do it more securely.
13:54<|Night|>after then they listen to me
13:54<dzho>|Night|: 8" amirite
13:54<linbot>New news from forum: Feature Request/Bug Report • Will there be a no-JS version of the new control panel? <https://forum.linode.com/viewtopic.php?t=15030&p=74161#p74161>
13:54<|Night|>dzho: why not scp?
13:54<dzho>*ought
13:55<dzho>meh
13:55<dzho>you could also introduce scp, but it doesn't have the magic letters in it.
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13:56<|Night|>well as with everything you have to put a value on your data
13:57<|Night|>ftp is good enough for most application
13:57<dzho>you could also talk about ssh or rsync, too. But again, this only works if they're receptive to hearing about the details. Generally, they don't care, they just know they need to do a thing. Our task, then, is to help them do that thing, and if it means pedantically-incorrect conflation of protocols, then I think we neckbeards just need to take that hit.
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13:57<dzho>it's good enough, but it has zero in the way of practical advantages
13:58<dzho>I mean, if you're transferring huge amounts of data and have throughput concerns because of encryption overhead, then ok, let's talk.
13:58<dzho>at which point I'm still probably going to be all "meh, why bother with ftp, just nc it"
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13:58<dzho>or rsync with encryption turned off, maybe
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13:59<|Night|>indeed
13:59<|Night|>just tell them it is magic
14:00<dzho>almost
14:00<|Night|>found a bug on speedtest :p, it does not proivide a link if linkspeed is 2G or higher
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14:01<|Night|>for the most part as you say users do not care how they move data, only when laws require them to they care not even then some times
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14:04<Joel___>hello
14:05<|Night|>howdy
14:05<Joel___>I need support with opening my linode account. I received the confirmation of my payment but no further mail to activate my account
14:05-!-mode/#linode [+l 375] by ChanServ
14:06<|Night|>check spam?
14:07<|Night|>checked my logs now from signup i recived no futher email after payment
14:07<|Night|>just server notices so try to login and you should be gold
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14:12<blas>hi, i have a question about linodes webhosting plans
14:13<blas>is someone able to help me?
14:13<Joel___>logging in didnt help
14:14<|Night|>Joel___: try a password reset
14:14<relidy>!to blas ask
14:14<linbot>blas: If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
14:15<dzho>although, to be sure, linode doesn't offer webhosting plans, as such.
14:16<Joel___>still the same
14:16<blas>so all of them are virtual server
14:16<dzho>blas: yes
14:16<blas>also the Standard Plans of 5 usd
14:17<dzho>yes, it's quite popular with people who have questions, it seems.
14:17<blas>cool
14:17<blas>thanks guys
14:17<Joel___>it says Your account is currently being reviewed.
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14:26<Joel___>@Night: Are you from support? After login it says.. Your account is currently being reviewed.
14:27<synfinatic>ops are from support
14:28<synfinatic>non-ops are "helpful" randos on the internet
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14:58<emocia>hello, i cant get mail (i forgot my username) any suggestions ?
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15:01<@mcintosh>emocia: have you checked your spam box?
15:03<emocia>yes :\
15:05<@mcintosh>emocia: are you attempting a "forgot username" or did you use "forgot password"?
15:05<emocia>forgot username
15:05<emocia>and than i am typing my email
15:05<@mcintosh>are you sure you're entering the correct email address there? if you're entering the wrong one, the form won't tell you
15:06<@mcintosh>(otherwise it would reveal the existence of your account to anyone with your email - which is bad)
15:06<@mcintosh>if you know the payment card on-file, you can email support@linode.com and they can assist with account recovery
15:06<emocia>y i know, i have lot of mails from linode on that mail i am typing
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15:07<emocia>thanks a lot i ll write them now.
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15:23<jcanto>chao
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15:35<linbot>New news from forum: Feature Request/Bug Report • Will there be a no-JS version of the new control panel? <https://forum.linode.com/viewtopic.php?t=15030&p=74162#p74162>
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16:22<fergtm>k
16:25<fergtm>oops. focus on wrong window
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16:50<lmvalenzuela>Hi
16:50<millisa>greetings
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16:50<lmvalenzuela>I would like to know if there's a way to transfer ownership of a host to another user account
16:51<millisa>yep
16:51<millisa>just put in a ticket in both accounts about it
16:51<lmvalenzuela>Is there a cost involved ?
16:51<millisa>not the last time I did one
16:51<lmvalenzuela>Great ! Thanks millisa
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18:56<dwfreed>wraeth: I swear, kuzetsa can be rather thick sometimes
19:01<wraeth>dwfreed: i haven't had much dealing with her so can't really say.. from what i've, though, it could be worse..
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20:06<linbot>New news from forum: Current Betas • New cloud.linode.com control panel <https://forum.linode.com/viewtopic.php?t=15015&p=74163#p74163>
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21:42<zifnab>re: cloud.linode.com - the new graphs are horrible
21:42<zifnab>you can't beat rrdtool
21:42<zifnab>please stop trying :P
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21:49<Eugene>+2 for rrdtool
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22:29<FluffyFoxeh>!lick rrdtool
22:29<linbot>FluffyFoxeh: Point given to rrdtool. (1)
22:30<FluffyFoxeh>by the way I think it's amazing that I can host my own Linode manager
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---Logclosed Wed Jul 26 00:00:27 2017