| --- | Log | opened Mon Jul 02 00:00:18 2018 |
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| 00:25 | -!- | StygianBlues is "StygianBlues" on #ooni #lxqt #lxde #linode #debian-lxqt #debian-next #cryptoparty |
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| 01:47 | -!- | jilinfeng is "..." on #linode |
| 01:47 | <jilinfeng> | hello |
| 01:47 | <millisa> | greetings |
| 01:47 | <jilinfeng> | you here ? |
| 01:48 | <millisa> | no, I am here. |
| 01:48 | <jilinfeng> | My account was canceled by me |
| 01:48 | <Woet> | congratulations |
| 01:49 | <jilinfeng> | Can I transfer my $20 credit card automatically? |
| 01:50 | <Woet> | https://www.linode.com/docs/platform/billing-and-payments/ |
| 01:50 | <Woet> | https://www.linode.com/docs/platform/billing-and-payments/#canceling-your-account |
| 01:50 | <Woet> | i'm guessing thats your question |
| 01:52 | <jilinfeng> | How can I apply for a refund? |
| 01:53 | <jilinfeng> | To request a refund, enter a note in the text field. Note that credits from sources other than prepaying cannot be refunded. |
| 01:54 | <gparent> | You need to deal with support directly for account issues |
| 01:54 | <jilinfeng> | what's this mean? |
| 01:54 | <gparent> | You need to contact support directly for account issues* |
| 01:54 | <gparent> | So email or call them |
| 01:56 | <jilinfeng> | How can I contact support directly? |
| 01:57 | <Zimsky> | email, phone, support tickets |
| 01:57 | <millisa> | !contact |
| 01:57 | <linbot> | https://www.linode.com/contact |
| 02:14 | <jilinfeng> | can I contact you?can you solve my promblem directly?I have already send an email.but no answer |
| 02:15 | <gparent> | phone would be how to contact directly |
| 02:15 | <gparent> | or wait for a response |
| 02:15 | <gparent> | (to your email) |
| 02:17 | <jilinfeng> | ok.i am not good at english so i can't use phone. are you an american? |
| 02:18 | <jilinfeng> | you here? |
| 02:19 | <jilinfeng> | come on |
| 02:20 | <millisa> | You have to contact Linode. We can't solve your billing/account issues. |
| 02:21 | <jilinfeng> | ok |
| 02:22 | <jilinfeng> | if i use phone ,there people use english or someother language? |
| 02:23 | <millisa> | They speak english. |
| 02:24 | <jilinfeng> | ok.where are they work ? |
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| 02:24 | <jilinfeng> | come on |
| 02:25 | <Zimsky> | yeah this is a voluntary channel with community people |
| 02:25 | <Zimsky> | we're not employees |
| 02:25 | <Zimsky> | you don't need to say 'come on', just wait for someone to reply |
| 02:26 | <Zimsky> | linode is based in the united states |
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| 02:42 | <rsdehart> | jilinfeng: astonishingly, all 315 people in here aren't Linode employees |
| 02:43 | <TwoCanes> | Anyone know why the $5/month linodes are not available? |
| 02:44 | <rsdehart> | My initial guess would be they're all taken |
| 02:44 | <rsdehart> | but this is the first I've learned of this being the case, so that's just wild speculation on my part |
| 02:46 | <TwoCanes> | I guess I'm unfamiliar with the "cloud". I thought any linode instance could be carved out of whatever hardware is behind the cloud. |
| 02:47 | <MrPPS> | TwoCanes: I think certain groups of hosts are reserved for certain types of plans, so as to fit the correct amount on |
| 02:47 | <MrPPS> | that's my guess anyway |
| 02:48 | <TwoCanes> | makes sense |
| 02:48 | <MrPPS> | TwoCanes: was it only not available in one particular region? |
| 02:49 | <rsdehart> | it seems odd that what one might expect to be the most popular plan would be unavailable across the board |
| 02:49 | * | rsdehart tries something |
| 02:49 | <rsdehart> | !avail |
| 02:49 | <TwoCanes> | Well, I only looked at two, the default and the region I want to use. |
| 02:49 | <rsdehart> | nope |
| 02:49 | <MrPPS> | TwoCanes: I can see it fine in all of my regions |
| 02:49 | <MrPPS> | What is the one you want to use? |
| 02:49 | <MrPPS> | I'll test it out |
| 02:49 | <TwoCanes> | Fremont |
| 02:49 | <MrPPS> | yeah, added fine |
| 02:49 | <MrPPS> | you did scroll down to the "nanode" plans list, yeah? |
| 02:49 | <MrPPS> | just checking, as I missed that at first :) |
| 02:50 | <TwoCanes> | I'll take a look |
| 02:52 | <TwoCanes> | Cool, thanks, I should learn to scan slower |
| 02:52 | <MrPPS> | :D |
| 02:52 | <MrPPS> | Glad it was an easy fix |
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| 02:58 | -!- | StygianBlues is "StygianBlues" on #ooni #lxqt #lxde #linode #debian-lxqt #debian-next #cryptoparty |
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| 03:24 | <Francois> | Good morning |
| 03:25 | <Zimsky> | ahoy |
| 03:26 | <Francois> | I'm looking for some Magento info? Anyone used on linode? |
| 03:29 | <erik> | Francois: I use Magento on Linode |
| 03:30 | <erik> | works fine. |
| 03:31 | <Francois> | Hi Erik. On a host or vps? Manual install or installer? |
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| 03:32 | <erik> | Francois: Linode only provides VPS. So yes on VPS and manual install |
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| 06:52 | <Debashis> | I am facing issue in payment |
| 06:52 | <Debashis> | my credit card got declined because of less money |
| 06:52 | <Debashis> | then later I have added the money |
| 06:52 | <Debashis> | but its still getting declined |
| 06:53 | <smccabe> | Debashis, have you opened a ticket yet? |
| 06:53 | <Debashis> | yes I did |
| 06:53 | <smccabe> | Do you happen to have the #? |
| 06:54 | <Debashis> | my ticket id is 10636838 |
| 06:54 | <smccabe> | Alright, I'll take a look at it |
| 06:54 | <Debashis> | thank you |
| 06:54 | <smccabe> | No problem |
| 06:57 | <Debashis> | any update? |
| 06:57 | <smccabe> | Still looking at it, I will update you inside the ticket |
| 06:58 | <Debashis> | ok I have to ask one thing |
| 06:58 | <Debashis> | my server will not get closed right |
| 06:58 | <Debashis> | ? |
| 06:58 | <Debashis> | because its from your end the problem is |
| 06:58 | <smccabe> | No, since you are working with us, we can work together on delaying suspension. |
| 06:58 | <Debashis> | thank you |
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| 07:11 | <Hamza> | hi |
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| 07:23 | <andy> | hello |
| 07:23 | <Zimsky> | hello andrew |
| 07:26 | <andy> | i will love to know more about the linux vps |
| 07:27 | <Zimsky> | well it's a vps that can run linux |
| 07:27 | <Zimsky> | and you can run a thing or five on it |
| 07:28 | <andy> | what is the incoming email limit and out going email limit per hour ? |
| 07:28 | <Zimsky> | as many as the network pipe will allow |
| 07:28 | <Zimsky> | it's not limited |
| 07:29 | <andy> | okay can can i have more dedicated ips |
| 07:29 | <Zimsky> | if you can prove you have a technical necessity for them, sure |
| 07:29 | <andy> | what kind of prove are you talking about |
| 07:30 | <Zimsky> | well for instance, you can't just get extra ips on a single linode because you want them |
| 07:30 | <Zimsky> | you'd have to have some purpose with an explicit requirement for more than one ipv4 address |
| 07:30 | <Zimsky> | ipv6 addresses are different, you can get up to a /56 if I recall correctly |
| 07:32 | <andy> | okay now i understand you and can i manage my reverse dns setting ? |
| 07:33 | <Zimsky> | yeah I can't think of a situation that would actually pass linode's justification thing |
| 07:33 | <Zimsky> | yeah you can |
| 07:33 | <andy> | how can i justify easily |
| 07:34 | <Zimsky> | if you really need more ipv4 addresses and don't want to muck around with justifying it, you could just get extra $5/mo linodes in the same datacenter, and forward their traffic |
| 07:34 | <Zimsky> | but before messing around with that, you should probably question whether you actually /need/ more than one ipv4 address |
| 07:35 | <andy> | alright but i dont really know how to forward traffic on the same datacenter |
| 07:35 | <Zimsky> | you're not going to need that for email if you set up your servers and DNS properly, and abide by spam policies |
| 07:35 | <andy> | good |
| 07:38 | <andy> | but i can have up to 56 ipv6 without justification ? |
| 07:39 | <@smccabe> | andy, if you want a good tester for an email server I would check out https://www.mail-tester.com/ it checks to see if the mail you are sending is spammy. Pretty helpful once you have the main server set up |
| 07:39 | <@smccabe> | and yeah, we can give you a /56 if you need it |
| 07:40 | <linbot> | New news from community: Linode Image (Snapshot) Failed <https://www.linode.com/community/questions/16998> |
| 07:41 | <andy> | thanks |
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| 11:51 | <leoleo> | hi can someone tell me how can i get some kind ot technical domain on my linode? |
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| 11:52 | <millisa> | what do you mean 'technical domain'? |
| 11:54 | <leoleo> | something like ******.linode.com or my-host-number.somedomain,com |
| 11:57 | <leoleo> | sorry it seems to be that it is not present at linode |
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| 11:59 | <ericoc> | ...but it is... |
| 12:04 | <nate> | literally even shows it in the manager lol |
| 12:05 | <nate> | + |
| 12:07 | <@smccabe> | hey Nate, if you open a ticket I can take a deeper look into it, just let me know the ticket # |
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| 12:22 | <Zimsky> | it wasn't nate's question though |
| 12:26 | <@smccabe> | yeah, realized that afterwards. Textual was throwing me off on the color layouts |
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| 13:10 | <Eugene> | Every day I'm Linodin' |
| 13:14 | <synfinatic> | still? |
| 13:19 | <@smccabe> | Every day. |
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| 13:45 | <waltman> | There are so few constants in this crazy, ever-changing world. |
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| 14:37 | <joe> | do you offer vps plans ? |
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| 14:56 | <Zimsky> | nah this is a burger joint |
| 15:06 | <Dreamer3> | lol |
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| 15:50 | -!- | StygianBlues is "StygianBlues" on #ooni #lxqt #lxde #linode #debian-lxqt #debian-next #cryptoparty |
| 15:51 | <linbot> | New news from community: Inbox <https://www.linode.com/community/questions/16999> |
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| 17:59 | <nyancat> | We serve food here, sir |
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| 18:38 | -!- | nate is "Nathan" on #linode #php |
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| 20:11 | -!- | eyepulp is "eyepulp" on #linode |
| 20:19 | -!- | eyepulp [~eyepulp@50-83-205-92.client.mchsi.com] has quit [Ping timeout: 480 seconds] |
| 20:26 | <retro|blah> | I would like two foods, please. |
| 20:42 | -!- | Netsplit charon.oftc.net <-> liquid.oftc.net quits: micro, byte512, MaZ-, DennyFuchs[m], enick_621, Iguil, Guest148, tomchen[m], jfred[m], rnowak, (+3 more, use /NETSPLIT to show all of them) |
| 20:43 | -!- | rnowak is "Robert A. Nowak" on #linode @#oftc #oftc-staff |
| 20:44 | -!- | Netsplit over, joins: rnowak, Guest148, byte512, intheclouddan[m], enick_621, DennyFuchs[m], tomchen[m], jfred[m], Iguil, Damian (+3 more) |
| 20:44 | -!- | Guest148 is "cnanakos" on #linode #debian #scilab #lartc #debian-openstack #ovirt #mm #qemu #debian-soc #kvm #debian-dpkg #C #debian-gnome #gcc #ext4 #python #libevent #emdebian #c++ #lesswatts #greece #kvm-rnd |
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| 20:47 | -!- | enick_621 is "@fifr:disroot.org" on #linode |
| 20:49 | -!- | CodeMouse92 [~JasonMc92@00025241.user.oftc.net] has joined #linode |
| 20:49 | -!- | CodeMouse92 is "Jason C. McDonald" on #packaging #linode #c++ |
| 20:56 | -!- | anomie [~anomie@00018802.user.oftc.net] has joined #linode |
| 20:56 | -!- | anomie is "Anomie" on #linode |
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| 21:52 | -!- | smith is "OFTC WebIRC Client" on #linode |
| 21:52 | <smith> | hello |
| 21:52 | <smith> | HI |
| 21:54 | <relidy> | Hello |
| 21:54 | <smith> | i have problem,can u help me |
| 21:54 | <smith> | ? |
| 21:54 | <relidy> | !ask |
| 21:54 | <linbot> | If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/ |
| 21:56 | <smith> | Ultimate MemberToggle Navigation Photo/image uploads not working If you are experiencing an issue with photo/image uploads not working then you can try some of the following things to try fix the image upload issue: Check if the Ultimate Member uploads folder has the correct permissions (see this article) Increase the WordPress memory limit via wp-config.php file. This article shows how to do this. Increase the maximum file upload size for individual file |
| 21:56 | <smith> | i use wordpress ,but it have a problem,it can not upload file |
| 21:58 | <smith> | they suggest me to do this |
| 21:58 | <smith> | Contact your host support and ask them if your server has GD PHP Library installed and is working Contact your host support and ask them to disable mod_security. Check that you are not breaking the domain origin policy (using www. version while WP is installed on the non www. site for example) You can try these different steps one by one checking image uploads each time. If you are not sure on how to check these different steps you should contact your host |
| 21:59 | <smith> | can u help me to check it |
| 21:59 | <smith> | ? |
| 22:00 | <relidy> | Sorry, I'm really no help with Wordpress. If you hang around for a few minutes, someone else might be able to chime in. |
| 22:04 | <smith> | ok,thanks |
| 22:06 | <smith> | the problem may be have the relation to the linode server setting. |
| 22:07 | <relidy> | Doubtful that it's related to the linode. Linode just provides the "hardware"; the software is entirely in your control. |
| 22:11 | <smith> | ok,thanks |
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| 22:42 | -!- | internat is "Nathan" on #linux #tardigans @#binfenv #linode |
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| --- | Log | closed Tue Jul 03 00:00:19 2018 |