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#linode IRC Logs for 2018-08-17

---Logopened Fri Aug 17 00:00:09 2018
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01:59<Jack_>Hello, why your Tokyo datacenter is so slow
01:59<millisa>is it?
01:59<grawity>tokyo2? slow in terms of CPU or in terms of network?
02:00<Jack_>Yes tokyo2
02:00<millisa>I tried their 100mb file and saw about 8.3MB/s and that's probably slowness on my side
02:00<Jack_>4GB
02:01<Jack_>The ping is 250ms
02:01<grawity>ping from where?
02:02<Jack_>China
02:02<millisa>https://www.linode.com/docs/networking/diagnostics/diagnosing-network-issues-with-mtr/
02:02<Jack_>But the american is 200ms
02:03<Jack_>It's more faster than Tokyo 2
02:03<grawity>I think the term you're looking for is 'has lower latency'
02:03<grawity>have you looked at traceroute/mtr? anything noticeable there?
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02:09<Jack_> 1 6 ms 5 ms 2 ms 10.6.72.1 2 2 ms 2 ms 2 ms 10.6.217.1 3 2 ms 2 ms 3 ms 10.6.2.1 4 7 ms 7 ms 6 ms 118.114.245.1 5 8 ms 7 ms 5 ms 125.71.17.1 6 10 ms 10 ms 4 ms 171.208.197.137 7 38 ms 41 ms 42 ms 202.97.36.221 8 * * 38 ms 202.97.94.130 9 52 ms 46 ms 47 ms 202.97.94.90 10 263 ms 262 ms * xe-0-0-6.r27
02:09<millisa>!paste
02:09<linbot>Please paste longer snippets over at https://bpaste.net/ and not in the channel
02:10<Jack_>https://bpaste.net/raw/f1c21b1db9fe
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02:11<grawity>that shows the problem being between Chinanet and NTT's networks
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05:14<Millat>hi
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05:50<rsdehart>well ok then
05:50<rsdehart>thanks for stopping by
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05:59<Woet>and thanks for stopping by, san diego
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06:25<jithin>anybody here
06:37<Woet>only 283 other people
06:43<jithin>:P
06:43<jithin>I was trying to setup linode with centos7
06:43<jithin>but unable to start httpd
06:44<jithin>i tried reinstall but no luck. any help will be appreciated
06:44<jithin>sudo systemctl restart httpd.service Job for httpd.service failed because the control process exited with error code. See "systemctl status httpd.service" and "journalctl -xe" for details.
06:45<jithin>httpd.service - The Apache HTTP Server Loaded: loaded (/usr/lib/systemd/system/httpd.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Fri 2018-08-17 16:14:27 IST; 26s ago Docs: man:httpd(8) man:apachectl(8) Process: 20303 ExecStop=/bin/kill -WINCH ${MAINPID} (code=exited, status=1/FAILURE) Process: 20302 ExecStart=/usr/sbin/httpd $OPTIONS -DFOREGROUND (code=exited, status=1/FAILURE) Main PID: 203
06:47<jithin>Anyone have any idea, why I m getting this error
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06:50<Woet>jithin: what do those commands say? what does the error log say?
06:50<Woet>jithin: and please use a pastebin
06:58<jithin>I dnt understant
07:00<Woet>jithin: See "systemctl status httpd.service" and "journalctl -xe" for details.
07:00<Woet>jithin: and check the httpd error log
07:01<jithin>I tried that. the result of that command I pasted above
07:01<Woet>[18:50:57] <Woet> jithin: and please use a pastebin
07:01<Woet>[19:00:44] <Woet> jithin: and check the httpd error log
07:01<grawity>where 'pastebin' means a website such as https://bpaste.net/ or https://pastebin.com/
07:02<rsdehart>but preferably anything but pastebin.com
07:02<rsdehart>and a lot of people would appreciate it if people would stop including that site in their recommendations
07:02<Woet>you shouldn't have to define terms for people, they can open Google and enter any terms they're unfamiliar with
07:02<Woet>rsdehart: why? because of your overzealous corporate firewalls?
07:02<rsdehart>no, just my aversion to ads when non-ad options are available
07:03<jithin>Its not corporate, its for my personal project
07:03<Woet>thats okay, pastebin sells ad-free packages if you want to support their server costs without ads
07:03<rsdehart>I'll just use gist instead
07:03<Woet>which is only possible because people pay for github memberships too
07:03<rsdehart>yes they do
07:03<Woet>no paying = no bills being paid = no website
07:04<rsdehart>I didn't say no-paying options
07:04<rsdehart>Woet: enough
07:04<Woet>rsdehart: remember that thing I pm'd you about?
07:06<rsdehart>oh yeah
07:06<rsdehart>disregard everything I just said
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07:14<jithin>(13)Permission denied: AH00091: httpd: could not open error log file /var/www/html/nutrior.in/logs/error.log. AH00015: Unable to open logs
07:15<jithin>(13)Permission denied: AH00091: httpd: could not open error log file /var/www/html/nutrior.in/logs/error.log. AH00015: Unable to open logs
07:17<Woet>there you go
07:19<jithin>systemctl status httpd.service ● httpd.service - The Apache HTTP Server Loaded: loaded (/usr/lib/systemd/system/httpd.service; enabled; vendor preset: disabled) Active: failed (Result: exit-code) since Fri 2018-08-17 16:43:29 IST; 3min 11s ago Docs: man:httpd(8) man:apachectl(8) Process: 20509 ExecStop=/bin/kill -WINCH ${MAINPID} (code=exited, status=1/FAILURE) Process: 20507 ExecStart=/usr/sbin/httpd $OPTIONS -DFOREGROUND (code=
07:19<Woet>im not sure why you're sharing that again
07:19<rsdehart>so what you're saying is apache failed to start
07:19<rsdehart>which you'd already established
07:20<Woet>when a) i told you to use a pastebin and b) you already shared the error message that tells you the issue
07:20<jithin>now using pastebin.
07:21<jithin>I am unable to start httpd
07:21<jithin>thats the issue
07:21<Woet>jithin: yes, and you already shared the error message, so now you can fix it.
07:22<jithin>I tried some fixes from google, but nothing worked
07:22<Woet>jithin: such as?
07:24<jithin>I was following
07:24<jithin>https://www.linode.com/docs/web-servers/apache/install-and-configure-apache-on-centos-7/
07:24<jithin>Then tried reinstall
07:24<Woet>not sure what that has to do with the error message you shared
07:24<Woet>[19:15:18] <jithin> (13)Permission denied: AH00091: httpd: could not open error log file /var/www/html/nutrior.in/logs/error.log. AH00015: Unable to open logs
07:24<Woet>whats unclear about this?
07:25<rsdehart>The way to go about solving a problem isn't to search for the solution *any problem*
07:25<rsdehart>*solution to
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09:03<OK_Daam>Hello
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09:51<linbot>New news from community: How do I fix my SSL email problem? <https://www.linode.com/community/questions/17124>
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09:55<DrJ>does the cloud.linode.com panel not have groups for domains and linodes like the old one did?
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09:55<@bmartin>Not yet
09:55<DrJ>but coming?
09:55<@bmartin>as far as I know yes
09:56<DrJ>I do like the new dark theme
09:56<@bmartin>dark theme makes me happy
09:56<DrJ>for those with a lot of domains and/or linodes, I think groups are a must
09:56<DrJ>would be nice if they were collapsable as well
09:59<DrJ>I also think it would be nicer if the dns records for a domain were all collapsed by default
09:59<Woet>i hate dark themes
09:59<Woet>i paid for these pixels
09:59<Woet>they better do some work
10:01<DrJ>I don't know, I hated the white theme
10:02<DrJ>I think I could learn to love the new panel with the darker theme
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10:41<linbot>New news from community: HTTP ERROR 500 <https://www.linode.com/community/questions/17125>
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11:49<catalina>hi
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11:50<csnxs>22 seconds
11:50<chesty>catalina.out
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14:40<linbot>New news from status: Emergency Network Maintenance - London <https://status.linode.com/incidents/33wvrgygsk9v>
14:42<linbot>New news from community: How do I install cron in the Ubuntu 15.10? I am facing problem with that <https://www.linode.com/community/questions/17126>
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15:45<irish305>hi
15:45<irish305>do you guys offer student discounts?
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16:02<linbot>New news from community: prerequisite for external smtp server <https://www.linode.com/community/questions/17127>
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17:46<tf_>is it possible to change the timezone for Longview?
17:47<tf_>hmm someone already asked that: https://www.linode.com/community/questions/16923/can-i-change-the-timezone-longview-uses-to-chart-data
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19:46<v0lksman_>issues in newark?
19:47-!-rett [~oftc-webi@165.84.226.115] has joined #linode
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19:47<rett>Hello, where i can see test ip of vps?
19:49-!-marques [~marques@0001c29e.user.oftc.net] has quit [Ping timeout: 480 seconds]
19:49<nate>"test IPs"?
19:50<v0lksman_>any staffers around? host h1198-cjj1 is having issues
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19:51<cps>yeah newark seems to be having issues
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19:51<Shrapnal>I cant connect to my linode.....but the status page says everythings good...
19:51<cps>i have issues with one linode there but not the other
19:52<v0lksman_>check your host...I seem to have problems with only h1198-cjj1
19:52<v0lksman_>other nodes/hosts are responding fine
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19:52<Shrapnal>Im on h1197-cjj1 and no connection
19:52<cps>montastic has been reporting issues off an on for a while now
19:53<cps>one system at newark of mine is fine, the other is not
19:53<TehomCD>Anyone else lose connection to their linode server a little bit ago? I didn't see anything on linode's status page
19:53<Shrapnal>indeed
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19:53<cps>something is up. or not up.
19:53-!-rett [~oftc-webi@165.84.226.115] has quit [Quit: Page closed]
19:57<cps>nothing coming up on the lish console. not sure if i shoudld reboot or not
19:57<Shrapnal>I just opened a ticket...
19:58<Shrapnal>Im not going to reboot.. lets see what the powers that be say.
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19:59<cps>my other linode seems fine however
19:59-!-Nightmare [ddoscomin@lolol.betcha.cant.get.theroot.pw] has quit [Ping timeout: 480 seconds]
19:59<Shrapnal>Id bet its another power issue
20:00-!-kronos003 [~kronos003@172.58.153.90] has joined #linode
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20:00<kronos003>is linode having an outage in newark?
20:00<cps>funny you ask
20:00<Colin_>I'm having issues in Newark as well
20:01<Shrapnal>Waiting for them to see my ticket..
20:01<kronos003>my linode is completely unreachable from its public ip and lish wont connect
20:01<cps>yeah, everyone file a ticket
20:01<kronos003>done
20:01<Shrapnal>Sad that their status page isnt realtime
20:02<v0lksman_>855-454-6633
20:02<kronos003>first time in 12yrs I've had an issue with these guys hopefully its not a sign of more to come
20:02<nate>... shit happens
20:02<nate>any provider that promises 100% no issues is fuckin with you
20:03-!-Conjuro [~Conjuro@valderen.conjuro.net] has quit [Ping timeout: 480 seconds]
20:03<Shrapnal>Lotsa floodin i hear
20:03<cps>i have been very happy with them
20:04<Shrapnal>Same
20:04<cps>also pair, where i host my biz site
20:04<kronos003>fair enough, but linode has made the news a few times for various issues and I've seen folk say bad things about them in recent history. Hopefully nothing has started going downhill
20:04<v0lksman_>finally spoke to someone, they are aware
20:04<kronos003>I too have been happy for 12yrs so far
20:04<nate>everyone makes the news a few times for 'various issues', but comments like that are horribly stupid imo if you've literally had no issues in TWELVE years
20:04<nate>that's like statistically incredible
20:05<nate>like time to play the powerball good luck
20:05<nate>lol
20:05<kronos003>lol fair
20:05<nate>I usually expect at least one issue every couple years at minimum anywhere I have stuff
20:05<TehomCD>Yeah, my server is in Newark also
20:05<nate>That said pretty sure I have something in newark and all my stuff looks okay, but let me double check
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20:06<kronos003>just when you see a bunch of stuff and then your lucky streak hits a bump you wonder if you should worry like others say you should
20:06<cps>i have 2 in newark, one is ok, one is not
20:06<harvey>hi.. I jave one in Newark, in unreachable atm
20:07<cps>friiday and saturday nights are peak usage for my site. this is kiling me :)
20:07-!-kaman [~oftc-webi@CPEdcfb0218f1b0-CM602ad089ebe4.cpe.net.cable.rogers.com] has joined #linode
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20:07<kronos003>I remember when I first started using linode, tehy posted several support people in this room and support was nearly instant
20:08<kaman>Anyone can help me to look at this ticket: 10805463?
20:08<kronos003>but I think they were quite a bit smaller then
20:08<Shrapnal>Im sure they are watching...
20:08<Shrapnal>Just have no information for us yet
20:08<harvey>status page is still showing all green tho
20:09<kaman>my server is down, and I cannot reboot
20:09<Shrapnal>NEW 14 minutes ago by shrapnal
20:09<Shrapnal>Waiting on a update
20:09<kaman>If I know it's NOT my server problem, I will NOT reboot it.
20:10<kaman>I have click the reboot button.
20:10<nate>I'm guessing a weird networking issue, traces/mtr over IPv6 and IPv4 are 'reaching' my system, but any actual packets into the box look like they're just dumping into the void
20:10<Shrapnal>There was a issue last month at newark
20:10<nate>kaman: If it's at newark there appears to be some weird newark issues
20:10<Shrapnal>turned out to be ups'
20:10<v0lksman_>nate: same with lish...it's behaving weird...not dead
20:10<v0lksman_>something up with specific hosts
20:10<cps>little known fact, the neark data center was built on an ancient indian burial ground
20:11<Shrapnal>They paved over that tho
20:11<linbot>New news from status: Connectivity Issues - Newark <https://status.linode.com/incidents/74qxz7gwx5jl>
20:11<Shrapnal>Ooo baby!
20:11<kronos003>actually I think I've been with linode for 9+ years ( I thought I started in 2007 turns out it was 2009
20:11<kaman>yes. It's newark
20:12<Shrapnal>I opened mine in 2004
20:12<cps>i've been there since 2008 or so. and with pair since, sheesh.. 1998?
20:12<nate>linode manager appears to still be getting graph data from newark
20:12<nate>so I'm guessing outbound data is still functional, just something dropping in?
20:13<kaman>When I start to use linode, their support will super fast.
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20:14<nate>kaman: Yes well you have to figure an entire datacenter is having networking issues at the moment, you're hardly the only customer probably filing tickets about it
20:15<cps>they're aware of it now, so we just wait as they fix it.
20:16<kaman>I checked https://status.linode.com/ before I reboot my VPS
20:16<Peng>I can access at least 1 thing in Newark
20:16<Peng>If the whoel data center was down it would have been way worse
20:16<ericoc>what Peng said, i can hit 1/2 of my newark linodes
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20:17<ericoc>the unreachable one isn't reachable from the reachable one though
20:17<Peng>:O
20:17<nate>Peng: You actually got -into- it?
20:17-!-sjacobs [~sjacobs@00022776.user.oftc.net] has quit [Remote host closed the connection]
20:17<ericoc>yeah one works great
20:17<nate>It looks like my newark instance is still 'connected' for stuff it had outbound initiated, but nothing new is getting in
20:18<Peng>nate: I have a rocket ship and/or mtr
20:18<nate>Peng: Yeah MTR is 'reaching' the boxes, but try to SSH in
20:19<nate>I had MTR/Trace 'reach' the boxes with no packet loss but any actual attempts to do stuff inbound to the box (reach the webserver, SSH, etc) are just getting hard dropped
20:19<nate>but outbound stuff seems to be fine as I can see an outbound established connection plus linode manager is still getting graph data
20:19<Peng>Oh
20:20<Peng>I can hit http://speedtest.newark.linode.com/ over HTTP
20:20<Peng>And lish-newark.linode.com with SSH
20:21<kronos003>Peng: try logging in
20:21<nate>Someone said Lish won't make it all the way in though
20:21<Peng>I don't have any Newark Linodes
20:22<nate>ah
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20:22<Peng>All I'm saying is the data center wasn't hit by a meteor
20:22<nate>well yeah I was saying as much too lol
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20:22<cps>one of my linodes in newark is fine. but it can't connect tto the other one (which i can't to from the outside as well)
20:22<nate>it just seems like someone maybe goofed up on a filter rule at a higher level maybe lol
20:22<cps>aha
20:23<cps>well i can ping it now from outside
20:23<cps>still can't log in
20:24<cps>hmm, i can try to log in though
20:24<cps>weird
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20:25<kronos003>looks like I was able to ping my linode for a few seconds at some point, so its host seems to be running ok, but having network issues
20:25<cps>yeah same
20:26<cps>i can get as far as the login prompt with ssh
20:26<Peng>^ one of the people who disconnected from IRC just came back
20:26<cps>hm can't ping now
20:26<kronos003>same
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20:28<kronos003>I'm out of ideas for now. I'm done for the night anyway. Hopefully everything is back up and running by morning.
20:29<kronos003>I'll check back later
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20:32<harvey>it's all back up for me.
20:32<Shrapnal>Im still down
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20:33<kaman>my server is still down
20:34<Shrapnal>Identified - At this time we have identified the connectivity issues affecting our Newark data center.
20:34<Shrapnal>Well thats good
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20:39<KURTEcl>Hi!... mi Linode won't shutdown or reboot... it stuck in: "System Shutdown Entered: 35 minutes 17 seconds ago - Waiting..."... what can i do?
20:40<Shrapnal>Just wait.
20:42<KURTEcl>But more than 30 minutes?... it's took at max 5 minutes... but now it's stuck and won't reboot...
20:42<Shrapnal>I assume they paused things while they work on the current network crisis.
20:43<Shrapnal>https://linode.statuspage.io/
20:43<KURTEcl>Ok! thanks
20:43<Peng>KURTEcl: is it in Newark?
20:44<KURTEcl>yes
20:44<KURTEcl>i have 2 in newark, just one with this problem
20:47<@cparsons>We're currently experiencing a connectivity issue in our Newark datacenter. We will be updating our status page with more information as we have it - https://status.linode.com/incidents/74qxz7gwx5jl
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21:01<TbT>anyone on newark host h1202-cjj1?
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21:03<Peng>I don't know, but there's an ongoing issue in Newark. https://status.linode.com/incidents/74qxz7gwx5jl
21:03-!-jkorang is now known as Guest1161
21:05<TbT>Yeah, I was aware of that. Was curious if others having issue using LISH in newark or specific hosts.
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21:07<kaman>I cannot use LISH
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21:11<TbT>Linode Manager is showing "issue affecting the physical host" for my only newark linode. The linode appear okay from outside appearances, but am unable to access directly via SSH due to firewall and LISH is not usable currently.
21:11<TbT>So I'll await feedback from support.
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21:23<TbT>LISH on h1202-cjj1 is working for me now in newark.
21:26<Peng>That's good :)
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21:29<TbT>Yeah, though we are unable to login directly on the linode via lish or ssh, so there is an apparent issue with this specific linode or the host.
21:44<v0lksman_>it's always the most important nodes that come back last
21:46-!-Colin_ [~oftc-webi@107.13.237.217] has quit [Remote host closed the connection]
21:46<kaman>still down
21:46<kaman>2 hours now
21:49<TbT>Even after the networking issue was resolved?
21:49<TbT>I suspect there is a raid issue on my host.
21:49-!-LouWestin [~jcgal@00026ec6.user.oftc.net] has joined #linode
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21:59<SleePy>~mtr fremont
21:59<SleePy>!mtr fremont
21:59<linbot>https://www.linode.com/docs/networking/diagnosing-network-issues-with-mtr
22:01-!-TbT [~oftc-webi@208.189.34.163] has quit []
22:01<SleePy>Anyone else having problems with fremont? I'm moving at snails pace here uploading a file. 1kb/s at best
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22:10<v0lksman_>killing me here
22:12<kaman>vps is up now.
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22:17-!-mginnetti is "ZNC - https://znc.in" on #linode
22:18-!-mginnetti is now known as Guest1164
22:20<v0lksman_>cparsons: 10816778
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22:35-!-webvictim is "lift up the receiver, i'll make you a believer" on #linode #bitlbee
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22:36-!-ttaylor is "ttaylor" on #linode
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22:47-!-Nightmare is "Kim" on #linode #moocows #oftc #munin
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23:55<Cromulent>does anyone know of a content management system that allows you to set permissions so that only people in certain user groups can access media content (and might have to pay to get access to the user group)?
---Logclosed Sat Aug 18 00:00:11 2018