--- | Log | opened Fri Mar 01 00:00:24 2019 |
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03:11 | <linbot> | New news from community: Nginx - redirected you too many times <https://www.linode.com/community/questions/17870> |
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03:27 | <xran> | hi |
03:27 | <xran> | ? |
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03:50 | <Woet> | bye |
03:50 | <Woet> | ? |
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06:21 | <linbot> | New news from community: 7 day trial <https://www.linode.com/community/questions/17871> |
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06:26 | <rambo> | hi |
06:26 | <rsdehart> | hi rambo |
06:26 | <rsdehart> | welcome to linode community chat |
06:26 | -!- | rambo is now known as Guest1945 |
06:27 | <Guest1945> | i tried to set up a server which will cost me $240/month on a 7 day trial basis. however when i press the button "create" it throws out the following message |
06:28 | <Guest1945> | additional verification needed for this, please create support ticket |
06:28 | <Guest1945> | why |
06:29 | <Guest1945> | but it allow me to create a very basic package which cost $5 per month. |
06:30 | <Guest1945> | i did create a support ticket 12 hours ago. no reply yet |
06:30 | <rsdehart> | I guess past a certain threshold they verify to prevent fraud |
06:31 | <Guest1945> | any idea? how long does support staff take to respond to my ticket? |
06:32 | <Guest1945> | on the trial basis, how do u pay for the server? do you pay in advance or after trial period? |
06:32 | <rsdehart> | probably usually less than 12 hours |
06:32 | <rsdehart> | you pay in advance and if you're not satisfied within 7 days you get a refund |
06:32 | <Guest1945> | ok |
06:34 | <Guest1945> | it does not ask you to pay when i created the $5 server. it sent me an invoive. but there is no option on the invoice to pay? inv amount is $0.03 |
06:34 | <Guest1945> | how do u pay that invoice? |
06:35 | <Guest1945> | sorry i just signed up. hence all these questions. |
06:35 | <Guest1945> | i mean yesterday |
06:35 | <rsdehart> | there's a billing portion in the panel |
06:36 | <Guest1945> | i have $5 sitting in their as credit. will they set against it automatically? |
06:38 | <rsdehart> | I would expect so |
06:38 | <Guest1945> | ok. |
06:39 | <Guest1945> | thanks for your help. i guess i just have to wait for the support staff to write to me regarding the ticket. |
06:39 | <Guest1945> | have a good day (its day for me here) |
06:39 | <Guest1945> | bye |
06:40 | <rsdehart> | good luck |
06:40 | <rsdehart> | thanks for stopping by :) |
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06:43 | <DrJ> | Happy Billing Day everyone! |
06:44 | <Zr40> | that's every 4 days over here (-: |
07:01 | <linbot> | New news from community: How can I be notified if my disk is low on free space? <https://www.linode.com/community/questions/17872> |
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09:44 | <linbot> | New news from community: lish fingerprints <https://www.linode.com/community/questions/17873> |
09:56 | <linbot> | New news from status: Scheduled Network Maintenance - Tokyo 2 <https://status.linode.com/incidents/cyd4x0wy0xdm> || Scheduled Network Maintenance - Tokyo 2 <https://status.linode.com/incidents/tgqbcr2zv1d9> |
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10:17 | <toukir> | hi |
10:17 | <toukir> | do you have any server located in ASIA? |
10:19 | <Peng> | Singapore and Tokyo |
10:33 | <toukir> | okay |
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15:26 | <nate> | newark hiccup? |
15:28 | <nate> | just lost all external connectivity to a newark linode I just setup for a client but I can Lish in fine |
15:30 | <nate> | ... okay that was weird, a `netstat -an` complained about "no space left on device" despite `df -h` showing literally no space issues |
15:30 | <nuevu> | nate: inode exhaustion? |
15:31 | <Peng> | Maybe the "device" is some kernel buffer? |
15:33 | <nate> | nuevu: It's literally like an 8 hour old linode with nothing other than apache and webmin thrown on it |
15:35 | <nate> | mtr from a fremont linode is showing traffic to newark vanishing after 2001:678:34c:6b::1 and 213.52.131.212 |
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15:37 | <nate> | similar results from london, 213.52.131.204 and 2001:678:34c:66::1 it just goes *poof*. Nobody else seeing any newark oddities? |
15:37 | * | nate double checks stuff |
15:38 | <millisa> | just did a mtr from fremont to newark. looked ok (was 5 hops) |
15:39 | <mr> | is this the right place to ask about my linode that suddenly stopped responding and now won't boot even in rescue mode? |
15:39 | <millisa> | ipv6 mtr to speedtest.newark.linode.com took 6 hops. also seems ok |
15:39 | <Peng> | mr: What do you mean by won't boot? What happens? |
15:39 | <nate> | getting 4 hops here from london, 3 from fremont |
15:39 | <mr> | the host job queue says "Failed" with "Linode failed to boot for unknown reason." |
15:40 | <Peng> | What does lish's logview command show? |
15:40 | <Peng> | Did Linode open a ticket? |
15:40 | <nate> | I can't mtr outbound from the linode at all, guess I'll open a ticket, maybe a local network hardware issue |
15:41 | <nate> | Man just got this client onto linode last night too, not a good starting impression lol |
15:41 | <mr> | I did open a ticket a few minutes ago. It says "Showing last 250/100 lines from previous boot" with no results |
15:42 | <mr> | One strange thing is that even in rescue mode, from lish it is asking for some kind of sudo password on boot. |
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15:42 | <nate> | mr: You always have to log in via lish, linode doesn't save your initial SSH password so it won't auto-login |
15:43 | <mr> | nate, it's not a regular login prompt. it's literally asking for a sudo password at boot |
15:43 | <Peng> | So rescue mode works? |
15:43 | <Peng> | Well, boots? |
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15:44 | <mr> | it boots to a prompt that i don't understand. is rescue mode supposed to ask for a password? |
15:44 | <millisa> | You could throw what you see into a pastebin and maybe we'd have a better idea what you are talking about |
15:45 | <millisa> | !paste |
15:45 | <linbot> | Please paste longer snippets over at https://bpaste.net/ and not in the channel |
15:45 | <millisa> | (lish via a terminal might make that easier - https://www.linode.com/docs/platform/manager/using-the-linode-shell-lish/#use-a-terminal-application) |
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15:47 | <nate> | Ah cool, just about to put the ticket in and it comes back up. Thank you whoever at linode fixed that :P |
15:47 | <mr> | hm. i went to boot it again to capture the error and it booted. i guess that works. |
15:50 | <mr> | All good now. Just got this response: We detected an issue affecting the physical host on which your Linode resides. Looks like we've resolved it and you should be able to boot your Linode now. |
15:54 | <nate> | mr: Newark VPS by chance? |
15:54 | <mr> | nate: yes, (newark1111) https://bpaste.net/show/c4fa7f0ac166 |
15:55 | <nate> | Ah hah, same as the one I was just having issues with :P |
15:55 | <nate> | Mine was just having network oddities though, guess it was a local hardware issue of some sort |
15:55 | <millisa> | node-buddies |
15:55 | <Peng> | :O |
15:58 | <mr> | thanks everybody. back to work for me. |
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16:50 | <sdsdf> | What's wrong with london lnode? speeds are so slow |
16:51 | <dwfreed> | mtr is your friend |
16:51 | <dwfreed> | !mtr |
16:51 | <linbot> | https://www.linode.com/docs/networking/diagnosing-network-issues-with-mtr |
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16:58 | <ssdl> | https://pastebin.com/3q6jKNCt |
16:59 | <ssdl> | according this mtr result, |
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17:01 | <ssdl> | I did this from my linode, to where i am sitting right now |
17:01 | <ssdl> | so, there is a bit of an issue |
17:01 | <ssdl> | and i'm not sure what quite to make of it |
17:02 | <dwfreed> | there is no issue in that mtr |
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17:03 | <dwfreed> | 80 milliseconds is normal for transatlantic |
17:03 | <ssdl> | put another way, if I download from east coast: https://www.linode.com/speedtest -- I can download a 100 mb file indeed almost in under 2 seconds |
17:04 | <ssdl> | if I download it from london, it takes... a couple minutes |
17:04 | <ssdl> | like, literally more than a 100 times slower |
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17:10 | <Eliz> | ssdl: I did it in about a minute, as is expected for trans-atlantic downloads. |
17:10 | <Eliz> | *shrug* |
17:11 | <Eliz> | (with my internet being foofy) |
17:22 | <ssdl> | nevermind, all is good now |
17:22 | <ssdl> | something was bad on local machine |
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17:46 | <nuevu> | Anyone have drop-outs to Atlanta? Just had one Linode go completely offline (can't connect via lish), but another is just fine. |
17:48 | <Peng> | I'm ok afaik |
17:48 | <nuevu> | Manager seems to be having trouble talking to that node as well. Guess *something's* up. |
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17:56 | <nuevu> | In case any ops care to talk, I've opened #11538432. It looks like maybe the host died. |
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18:25 | <linbot> | New news from community: Download invoice as PDF with Linode API? <https://www.linode.com/community/questions/17874> |
18:31 | <Abi12> | I'm OK in atl as well. |
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18:36 | <ayirp> | After new user add, password reset email is sent but the login does not work |
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18:44 | <nuevu> | I did eventually get a support ticket opened indicating a host problem, since resolved. We're humming along nicely again. |
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22:06 | <linbot> | New news from community: I agreed to the new UI, can I go back to the old one? <https://www.linode.com/community/questions/17875> |
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--- | Log | closed Sat Mar 02 00:00:26 2019 |