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#linode IRC Logs for 2019-11-04

---Logopened Mon Nov 04 00:00:26 2019
00:00-!-joecool|mobile [~joecool@2601:8a:500:f00:75cd:ffc4:b423:5b1] has quit [Quit: ZNC 1.7.5 -]
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01:42<need_help>anyone here?
01:48<need_help>how can i download a backup of my website??
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02:11<@mtjones>Are you looking to make a backup of your entire Linode or just one website? We have a guide here with a few different suggestions on how to make backups:
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02:16<need_help>just one website
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02:25<need_help>how can i download my backup website???
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03:44<need_help>Hi?? anyone where can i get the login details of my ftp??
03:53<chesty>need_help, i don't know how to answer you questions but stick around, someone will
03:55<Woet>need_help: don't use FTP, use SFTP
03:55<Woet>need_help: just use your SSH details and port 22.
03:59<need_help>what about the password?
04:08<need_help>where can i get the files of my recent manual snapshot ?
04:13<need_help>I'm done making a backup for the site but i got a hard time on finding ways on how to download the backup file
04:13<need_help>anyone can help me?
04:22<@mtjones>Backups taken with our Backups Service can't be downloaded directly. However, if you're downloading files from your Linode directly you can use SFTP over port 22, with 'root' as the username and your root password as the password. Or any other username/password combination that works to log in via SSH.
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11:52<linbot>New news from community: Why can't I connect to RunCloud? <>
12:15-!-redentor [~armando@2806:1000:8001:8555:8e3f:30fd:3016:ed1c] has joined #linode
12:15-!-redentor is "realname" on #debian-next #debian-es #debian-mx #debian #linode
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12:25<Guest7048>Is it possible for anyone to help with ipv6 on Centos 7/Plesk
12:29<@TaraNT>We're happy to help
12:30<@TaraNT>Guest7048 What issue are you having?
12:32<Guest7048>Thanks, the issue on a larger scale is mobile traffic (att data, etc) is unable to reach sites on my Plesk install. Wifi, wired connections have no problem. I've narrowed it down to a problem with ipv6. However, all my "fixes" don't seem to yield any working results.
12:33<Guest7048>i currently turned off Network Helper and added the ipv6 address to ifcfg-eth0
12:35<Guest7048>ip -6 addr show yields the following: 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 state UNKNOWN qlen 1000 inet6 ::1/128 scope host valid_lft forever preferred_lft forever 2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 state UP qlen 1000 inet6 2600:3c00::f03c:91ff:fee1:c865/64 scope global noprefixroute dynamic valid_lft 2591997sec preferred_lft 604797sec inet6 fe80::f03c:91ff:fee1:c865/64 scope link noprefixrou
12:38<Peng_>I can ping 2600:3c00::f03c:91ff:fee1:c865.
12:40<@TaraNT>We can provide more insight if you are able to open a ticket, as this may be an issue with your firewall or other networking rules
12:41<@TaraNT>To view what rules are configured for IPv6, use the command:
12:41<@TaraNT>ip6tables -L
12:41<Guest7048>ok i can sure do that now. FYI, i get a cannot resolve with pinging that ipv6
12:41<@TaraNT>A 3rd party tool, , can allow you to view ping results and MTR reports from international locations to see if it is a routing issue or an internal issue
12:42<Guest7048>thanks, I looked at ip6tables, what should i be looking for in that output to tell me if configuration is correct?
12:43<@TaraNT>Appropriate firewall rules depend on the services being run, and generally we are looking for ports to be open for services that are listening. this guide can help you review them more closely:
12:46<Guest7048>Thank you, i'm starting a ticket now and reviewing that link
12:47<@TaraNT>Awesome. Let us know your ticket number and we'll get eyes on it as quickly as we can
12:47<Guest7048>ok thank you!
12:59<Guest7048>Ticket number 12948202 thank you again for any guidance
13:00<@TaraNT>Guest7048 You're welcome. We'll get eyes on your ticket
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14:12<linbot>New news from community: Hosting a set of files, best route? <>
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15:12<linbot>New news from community: Failed to connect, SFTP, Cyberduck <>
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15:42<linbot>New news from community: Install PHP 7.1, 7.2, 7.3 on CentOS 7 <> || Mobile data traffic unable to reach websites <>
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18:05<linbot>New news from status: London Non-Service Affecting IPv6 Maintenance <>
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19:43<waltman>Is there any plan to get this page working again?
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20:31<@rgerke>waltman: That's being looked into, but for now you should be able to use this:
20:31<@rgerke>Or run te following: linode-cli kernels list
20:32<@rgerke>Or this, rather: curl
20:37<@rgerke>There's also a web archive capture of that page:
20:42<waltman>Not quite as user-friendly as the old webpage though...
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21:10<@rgerke>waltman: I've passed your feedback along to the team. Thanks for bringing this up!
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22:24<linbot>New news from community: The Host for speed and bill problems <>
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---Logclosed Tue Nov 05 00:00:27 2019