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#linode IRC Logs for 2020-09-16

---Logopened Wed Sep 16 00:00:02 2020
01:15<chesty>that was a good example of an XY problem
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02:31<Kevin>i have a question
02:31<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
02:32-!-Kevin is now known as Guest1038
02:32<Guest1038>there are some ips from your company, they are doing ddos
02:32<linbot>Linode's abuse contact is , as shown in the abuse contact info for the IP address in question. shows how to look this up yourself.
02:33<nymphnames>Do you have a Kubernetes in Taiwan?
02:33<Guest1038>i sent the email hours ago no one responds
02:34<millisa>nymphnames: They list the available products for each facility on their datacenters page -
02:35<millisa>Guest1038: they do monitor and react to things sent to abuse
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02:39<linbot>New news from community: How do I revert back to SSH key authentication? <>
02:42<Guest1038>they do not
02:42<Guest1038>attack still
02:42<millisa>What kind of attack are you seeing?
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07:57<virtual>anyone know of a good intro to LUKS - specifically for Debian preferably - just want to ask a new crypt thing that will be unlocked at boot automatically - but it has nothing to do with the normal filesystem layout.
07:58<virtual>my main system is luks enabled, but that was done via the installer, so it's kinda... automagic to me :)
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08:14<Zr40>I don't know anything about LUKS, but automatic unattended unlock of course offers no additional security
08:22<virtual>no no - it's not unattended. Currently I have a dropbear boot setup to enter the LUKS key
08:23<virtual>it's the adding of the other disk that I'm not clear how to do, so it can also be automagically unlocked when needed.
08:24<virtual>ah, and my last comment there gave me a better search phrase to use, and I think I find something :)
08:24<chesty>i can't remember which one I used, but that is possible. you can use any file, one you create with /dev/random or a photo or anything
08:28<virtual>yeah, so a site I found was - suggests a key file on an existing encrypted drive.
08:42<Cromulent>hmm I see Linode are listing cloud firewall on their product page now - I guess that means it is really close to release
09:28<linbot>New news from community: Bandwidth allowance - linode to object storage <>
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09:49-!-esselfe is "Steph" on ##c #bash ##linux #linode
10:12<@mcintosh>Cromulent: yes
10:12<@mcintosh>stay tuned :)
10:12<Cromulent>Cool thanks!
10:25<@pwoods>Cromulent: have you signed up for Green Light?
10:38<Cromulent>Yeah but haven't heard anything back. It is the bare metal servers I'm really excited about.
10:40<@pwoods>Cool, mostly was recommending it since you're so active in here. Bare Metal's also close on the horizon.
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10:44<Cromulent>Nice. Thanks for the info.
10:50<@mcintosh>Cromulent: mind PMing me the email you signed up with? I can push your request for access along
10:51<Cromulent>I actually changed my account email at some point recently so not sure which one it was but my Linode account username is cromulent :)
11:06<AlexMax>How does billing for managed servers work? Is the managed part also per-hour?
11:07<@jtoscani>Hey AlexMax
11:08<@jtoscani>Managed services aren't billed by the hour like some of our other services, and it applies account-wide. That is, if you sign up for managed services, it costs $100/month/Linode for every Linode on your account
11:09<@jtoscani>You're not able to apply Managed Services to only one server if you're hosting several servers
11:09<@jtoscani>You could always create a separate account, though, for the single server that you want to have managed
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11:16<AlexMax>Right, but when does that tick?
11:16<AlexMax>like if we're starting up and shutting down servers, when is the cutoff for "Whoops, we say you have X linodes, that's Y dollars"
11:18<@pwoods>AlexMax: If I'm understanding your question: Linodes are invoiced regardless of power status. As long as they're on your account, you'll be invoiced for them.
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11:19<AlexMax>T is time. T0 I have a single Linode started up. T1, I have started up a second Linode. T2 I shut down and deleted that second Linode.
11:19<AlexMax>If I am billed at some time past T2, how mandy servers am I billed for from a managed perspective?
11:21<@pwoods>You'll be invoiced for all of the servers and for the Managed service. I'm double checking how that would break down exactly.
11:26<@pwoods>OK, got confirmation: Managed is actually invoiced hourly, around $0.15/hour.
11:28<@jtoscani>I'll put myself in timeout
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12:14<canhtn>i need your help
12:14<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
12:15<canhtn>i just created an account on your site
12:15<canhtn>my visa cart paid that
12:15<canhtn>but the account is not created it yet
12:15<canhtn>and no money back
12:15<@_brian>the $1 authorization hold placed on cards during signup is refunded immediately
12:16<@_brian>did you receive an email about your signup?
12:16<canhtn>but after filled all data then click on Create Aaccount button
12:17<canhtn>i received 2 emails
12:17<canhtn>one for welcome email
12:17<canhtn>and once for cancelled email
12:17<canhtn>but your site take my money too
12:18<@_brian>the signup service places a $1 authorization hold on your account. we do not keep the money. you can read more about it here:
12:19<canhtn>i dont know but your site take my money 2 times
12:19<canhtn>and no refund
12:19<canhtn>and no account is created yet
12:19<canhtn>please check why
12:21<@_brian>the cancellation email you received should explain some reasons why your signup may have been cancelled
12:21<@pwoods>canhtn: since it's a hold, which isn't a transaction, there's no money for us to refund. That money is being held by your bank, so you'll need to contact them to get it released back to your account earlier.
12:21<@_brian>i can look up your signup and review, but i will not be able to give you a specific reason why your attempt was cancelled. to do so i'll need to pm you to to get the last 6 digits of the payment method, please don't share it in this public chat room
12:22<canhtn>that is really bad because when your system can not created an account and refund
12:22<canhtn>why your system get that
12:24<canhtn>that is not much but the problem is your system take my money while can not create my account and not refund
12:24<@pwoods>I can certainly understand how frustrating it can be, though it's a security measure to check the credit card that was provided.
12:25-!-sup [~oftc-webi@2001:4df4:2054:2d00:6d00:75e0:9ca0:e989] has joined #linode
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12:25<sup>hello lindo
12:25<@_brian>sup sup
12:25<sup>great my friend and you :D
12:26<@_brian>oh you know, living the dream :)
12:26<sup>you can give me some info about your 100$ free trial
12:26<sup>haha great bro
12:26<@_brian>canhtn i sent you a pm if you're still around and want to auth
12:27<@_brian>sup there are a couple of those promos running around, what sort of info are you looking for?
12:27<@_brian>i'm pretty sure they all expire after 60 days if thats what you're after
12:27<sup>first. you have vps`s for sale?
12:27<@_brian>for sure
12:28<sup>ohh yea i fount it
12:28<sup>tell me something
12:29<sup>after i creat my account and add my credit card the 100$ credits still will be gone after this 60 days?
12:29<sup>or if i add my credit card those 60$ will be stay until i use them
12:30<@_brian>most likely yes, if you tell me the promo code you have i can look it up to be sure
12:30<@_brian>your card isn't charged until either the promo funds are all used up, or it expires
12:30<canhtn>I just called to my bank
12:30<sup>hmmm i dont have a promo code i have this link
12:30<canhtn>and they are sure that your system take my money
12:30<canhtn>and no refund
12:30<canhtn>i did for 3 times
12:30<@_brian>sup that promo expires after 60 days, yes
12:31<canhtn>and your system just refunded for only a time
12:31<sup>oh ok also if i dont use this credits?
12:31<canhtn>so 2 times are not refunded yet
12:31<@_brian>correct sup, even if the credit is unused it will expire
12:31<sup>ohh ok
12:31<sup>thank you my friend
12:31<@_brian>you're welcome :)
12:32<Woet>canhtn: why are you expecting billing support in a community channel?
12:33<@jtoscani>Hi canhtn
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12:34<Woet>Bye canhtn
12:34<@jtoscani>ok bye
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14:02<PrayFive>Is someone from support here?
14:02<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information:
14:02<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
14:02<@pwoods>PrayFive: What's up?
14:03<PrayFive>I dont have access to my Linode account anymore, I tried to reset my passwort and my username, but im not getting an email. The Mail and PW are 100% correct
14:04<@pwoods>I can help, but since this is a open community forum, I'll send you a DM so I can authenticate you through there.
14:04<PrayFive>Thank you!
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---Logclosed Thu Sep 17 00:00:03 2020