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#linode IRC Logs for 2021-01-04

---Logopened Mon Jan 04 00:00:40 2021
00:03-!-Guest9721 [~oftc-webi@109.177.160.175] has quit [Quit: Page closed]
00:11-!-Vasudha [~oftc-webi@49.37.157.82] has joined #linode
00:11-!-Vasudha is "OFTC WebIRC Client" on #linode
00:11<Vasudha>anyone there?
00:12<Peng>Hello
00:14<Vasudha>i need to raise a ticket without login credentails
00:14<Vasudha>i have been charges twice this month
00:15<kharlan>!support
00:16<Vasudha>kharlan please respond
00:16<kharlan>uhm, whoops . I assumed that would work.
00:16<kharlan>You should submit a ticket through the linode manager.
00:18<kharlan>There is also: +1 (609) 380-7100 (international) +1 (855) 454-6633 (North America toll-free)
00:19<Vasudha>calls arent getting connected as i am from india
00:19<@jtoscani>Hey Vasudha
00:20<@jtoscani>You can either email us as kharlan mentioned or send me a private message detailing what you need help with
00:21<Vasudha>jtoscani.. how do i privately message you?
00:22<@jtoscani>I can open a chat
00:22<Vasudha>great please do that
00:22<Vasudha>also i need proper ticket number to shw my manager?
00:24<Vasudha>well reversal of double payment is necessary
00:24<Vasudha>not the ticket number though
00:25<@jtoscani>Ok, I opened a private chat if you'd like to discuss this further as I can't get into account details on the public channel
00:34<virtual>kharlan: why didn't that work... is it !ops instead?
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01:03<@jtoscani>Virtual I'm not sure...will ask the powers that be if something has changed
01:04<virtual>lemme try...
01:04<virtual>!ops
01:04<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/support/
01:04<virtual>oh, wait, that's a totally different thing from !support. Duh
01:04<virtual>!support
01:04<virtual>I got "<linbot> Error: "support" is not a valid command." in privmsg
01:06<Xion>!contact
01:06<Xion>?
01:06<linbot>https://www.linode.com/support/
01:06<Xion>!help
01:06<linbot>Xion: (help [<plugin>] [<command>]) -- This command gives a useful description of what <command> does. <plugin> is only necessary if the command is in more than one plugin.
01:07<Xion>!list
01:07<linbot>Xion: Admin, Alias, Anonymous, BadWords, Channel, ChannelStats, Config, Dunno, Filter, Format, Games, Google, Herald, Internet, Lart, Later, Limiter, Misc, News, Note, Owner, Plugin, Praise, Quote, RSS, Scheduler, Services, ShrinkUrl, Status, String, Success, URL, Unix, User, Utilities, and Web
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01:25<hongcoo>hello
01:25<hongcoo>does anyone here?
01:26<@jtoscani>hello
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01:27<hongcoo>my account was under attacked
01:27<@jtoscani>have you opened a ticket?
01:28<hongcoo>I couldn't log in my account
01:28<hongcoo>somebody set up Two-Factor Authentication
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01:28<@jtoscani>ok, I'll send you a PM
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06:41<linbot>New news from community: How can we remove port from URL? <https://www.linode.com/community/questions/20884>
06:49-!-jas4711 is "Simon Josefsson" on #debian #salsaci #dfri_se
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09:54<kharlan>jtoscani to the rescue
09:54<kharlan>virtual it might be !contact
09:55<kharlan>!contact
09:55<linbot>https://www.linode.com/support/
09:57<kharlan>Oh , you already figured it out without me..
10:50<linbot>New news from community: personal cloud and a business migrating from aws <https://www.linode.com/community/questions/20885>
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11:31<Ankit>How to get database name and password..?
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12:47<@_brian>kharlan: re: your question last week about SATA raid on bare metal. sorry for the non-answer, but the engineer just got back to me and there isn't anything we're able to disclose yet
12:48<@_brian>didn't want you to think i forgot
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13:38<cjdavis>What's the best way to submit a website takedown request to linode?
13:38<@_brian>right here: https://www.linode.com/legal-abuse/
13:39<cjdavis>Thanks!
13:39<@_brian>np :)
13:39-!-Ikaros [ikaros@IPv6-f570430a.Miku.ibdnrdns.online] has quit [Remote host closed the connection]
13:41<@_brian>cjdavis when creating your submission, depending on your reason for requesting the takedown, it can be helpful to cite whatever piece of our AUP the content violates https://www.linode.com/legal-aup/
13:43<cjdavis>A website owned by us (we are authoritative for the domain) is being hosted on a linode IP address without our permission/approval and is serving copyrighted ebook content for free
13:44<millisa>What's stopping you from pointing the domain elsewhere?
13:48<@pwoods>cjdavis: while millisa has an excellent point in that the nameservers can be changed at the registrar level to point to a different hosting provider, the best way for us to take action on our customer is to submit a report through our Abuse Portal: https://www.linode.com/legal-abuse/
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13:50<cjdavis>Good point. One of the problems is that we're unable to locate the person/persons who originally set up the site and linode account.
13:51<cjdavis>So, no visibility into the account and/or how it was/is configured
13:52<@pwoods>cjdavis: if there's a Linode account, then there is more likely a credit card that is being charged. Whomever owns that card is the owner in our eyes
13:53<cjdavis>Would a legal request override that ownership?
14:10<@pwoods>cjdavis: we would work with the customer through a Support ticket for anything reported through our Abuse portal.
14:12<cjdavis>We do not have the billing information
14:13<@pwoods>cjdavis: would you mind sharing the URL here? We can also do a private message if you prefer.
14:13<cjdavis>Private message would be preferred
14:16<cjdavis>@pwoods Pls send me a private message
14:26-!-sulaiman [~oftc-webi@88.98.243.249] has joined #linode
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14:26<sulaiman>Hi
14:26<sulaiman>Anyone here?
14:26<@pwoods>Hi sulaiman
14:27-!-Marz [~oftc-webi@187.102.202.11] has joined #linode
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14:27<Marz>Hello!
14:27<@pwoods>Hello Marz!
14:27<sulaiman>Please if anyone could help me
14:27<millisa>!ask
14:27<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/
14:27<@pwoods>Possibly - just remember that this is an open forum.
14:27<@pwoods>Please be mindful of sharing personal information.
14:28<Marz>Is the ddos service available in the shared services of linode?
14:28<sulaiman>I used linode servers from CloudWays. Then I copied my wordpress stie directly to linode. I compared the response time for ajax calls for the same exact website that is hosted on CloudWays linode and the one hosted on Linode directly. I noticed that it is faster on Cloudways
14:29<sulaiman>How is that happen?
14:29<sulaiman>How I can get the same results if I would like to host my site directly with Linode
14:34-!-Zajt [~oftc-webi@84-55-91-237.customers.ownit.se] has joined #linode
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14:34<Zajt>Hey
14:35<millisa>Greetings
14:35<Zajt>I am trying to run: apt-get update on my VPS, but get this https://pastebin.com/GL5DprVR - I don't think I've had any problems before with it so what may be wrong now?
14:35<millisa>does apt-get -o Acquire::ForceIPv4=true update work?
14:36<Zajt>Nope it does not
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14:39<millisa>hm. 19.10 EOL maybe
14:39<millisa>Might have to change what it's using for the repos
14:39<millisa>https://help.ubuntu.com/community/EOLUpgrades
14:41<Zajt>Okay should I ask in ubuntu channel instead maybe how to do that? Because it's easy to fuck up the packages and then it's broken
14:44<Marz> Is the ddos service available in the shared services of linode?
14:44<@pwoods>Marz: the automated Dos protection does cover all Linode plans
14:45<Marz>Thanks for the info
14:51<@pwoods>Zajt: this is a known issue because of 19 being EOL'd. Here's a Community Questions site post about what you can do: https://www.linode.com/community/questions/18529/sudo-apt-get-update-command-is-not-working#answer-69480
14:51<linbot>New news from community: Can’t access Administrator account on Linode with Windows Server 2012 <https://www.linode.com/community/questions/20886>
15:03<Zajt>Ah alright I see, so an dist-upgrade should do it pwoods ?
15:04<@pwoods>Please make sure you have a backup before doing anything. But yeah, that will likely work.
15:05<@pwoods>You can utilize our Backup Service for a short period of time as an option. Enable the service, run a snapshot, then perform the upgrade. If it works, disable the Backup Service. If it doesn't, restore and try again.
15:11<@pwoods>Oh yeah, cloning is also an option, Zajt. If it's in the same dc, you can swap IP addresses between the two Linodes.
15:13<Zajt>Damnit, I seems to be able to run apt-get update in order to upgrade..
15:14<@pwoods>The Community Questions post provides the steps needed to update the configuration so that it can pull from Ubuntu's mirrors.
15:14<Zajt>Yeah will follow that now
15:27<nuevu>You can swap *IPv4* addresses, not normal IPV6 ones. That's important to clarify and the docs rarely make it apparent that's an issue.
15:29<@pwoods>True, good point, nuevu
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17:38-!-finsternis is "X" on #acal @#antlr #bitlbee #ck #colinux #cryptocat @#cursive #davical #debian #debian-apt #debian-custom #debian-desktop #debian-dpkg #debian-edu #debian-eeepc #debian-embedded #debian-offtopic #linode #xonsh #ninja-build #gentoo #scilab
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19:49<@jdutton1>millisa: if you're around, I never forgot about that Markdown thing from a few weeks ago
19:49<@jdutton1>did some digging around, and it sounds like it was most definitely a one-time glitch
19:49<millisa>oh?
19:49<@jdutton1>oh yes
19:50<@jdutton1>we link to Showdown on the Community site for syntax details: http://demo.showdownjs.com/
19:50<millisa>worth testing with?
19:51<millisa>if I remember right, it was the preview was interpretting things differently than the bit that would actually show the post
19:51<@jdutton1>I tried recreating it a few times with the exact syntax you used, and it just never happened. Had some developers look to and they were stumped.
19:51<millisa>Let me go make a post to see if I remember what I did
19:51<@jdutton1>your syntax was just fine. pretty sure the preview was just being silly.
19:52<@jdutton1>for links, it should be: [Text](link)
19:52<linbot>New news from community: A community post test, please ignore <https://www.linode.com/community/questions/20887>
19:54<@jdutton1>seeing the post now - did you link to anything?
19:54<millisa> ![resize tab](https://www.linode.com/docs/guides/resizing-a-linode/resize-tab.png =600x300)
19:54<millisa>I put that in the edit
19:55<millisa>preview will show the image
19:55<millisa>post does not
19:56<@jdutton1>OH. It's an image. I thought it was just text you were trying to link.
19:57<millisa>the showdown cheat sheet i *think* says that is valid.
19:57<nuevu>That's the standard Markdown syntax to embed an image, at least.
19:57<millisa>https://ibin.co/5n9FFOnelhbr.png
19:58<millisa>compose vs preview tab.
19:58<nuevu>Is that URL actually correct? No "?"
20:00<millisa> I think it's correct? ![alt text](url/to/image =HxW)
20:00<@jdutton1>yeah the syntax is totally good
20:01<nuevu>Yeah, I was just realizing the dimensions weren't actually part of the URL. Sorry for the noise.
20:01<@jdutton1>I believe the Community site just doesn't support images despite the preview
20:01<@pwoods>FWIW, I don't believe I've seen a Community Questions post ever have an image posted.
20:01<@jdutton1>@pwoods: I was thinking the same
20:01<millisa>well, you wouldn't see it if it doesn't work
20:02<@jdutton1>lol fair
20:02<millisa>(feel free to remove the post whenever you've got enoug hi nfo)
20:02<millisa>er, enough info...
20:05<@jdutton1>bye bye post
20:06<@jdutton1>thanks for taking a minute to do that - sorry it's a no go
20:06<millisa>no worries.
20:07<millisa>doing an inline base64 encoded was similar if I remember right - ![Alt text](data:image/png;base64,iVBORKBORKyaddayadda)
20:07<millisa>it'd show in the preview, but not in the post
20:07<millisa>which is probably a good thing
20:08<@jdutton1>ok that's good to know. I'll see what I can do about not letting preview over promise content.
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21:19<Nik>Hii
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21:39<LouWestin>!next
21:39<linbot>Another satisfied customer! NEXT!
21:40<kharlan>_brian my clearance level isn’t high enough huh? Anyway, thanks for checking with them :)
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23:48<kuldeep>i want to configure web server to host my projects, can you please tel me port 25 is open for email server such as postfix, or blocked
23:48<millisa>!smtp
23:48<linbot>Linode blocks ports 25, 465, and 587 on accounts created after November 4, 2019 to help prevent spam; to get these ports unblocked, see the instructions here: https://www.linode.com/docs/email/running-a-mail-server/#sending-email-on-linode
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---Logclosed Tue Jan 05 00:00:41 2021