| --- | Log | opened Mon Jan 04 00:00:40 2021 |
| 00:03 | -!- | Guest9721 [~oftc-webi@109.177.160.175] has quit [Quit: Page closed] |
| 00:11 | -!- | Vasudha [~oftc-webi@49.37.157.82] has joined #linode |
| 00:11 | -!- | Vasudha is "OFTC WebIRC Client" on #linode |
| 00:11 | <Vasudha> | anyone there? |
| 00:12 | <Peng> | Hello |
| 00:14 | <Vasudha> | i need to raise a ticket without login credentails |
| 00:14 | <Vasudha> | i have been charges twice this month |
| 00:15 | <kharlan> | !support |
| 00:16 | <Vasudha> | kharlan please respond |
| 00:16 | <kharlan> | uhm, whoops . I assumed that would work. |
| 00:16 | <kharlan> | You should submit a ticket through the linode manager. |
| 00:18 | <kharlan> | There is also: +1 (609) 380-7100 (international) +1 (855) 454-6633 (North America toll-free) |
| 00:19 | <Vasudha> | calls arent getting connected as i am from india |
| 00:19 | <@jtoscani> | Hey Vasudha |
| 00:20 | <@jtoscani> | You can either email us as kharlan mentioned or send me a private message detailing what you need help with |
| 00:21 | <Vasudha> | jtoscani.. how do i privately message you? |
| 00:22 | <@jtoscani> | I can open a chat |
| 00:22 | <Vasudha> | great please do that |
| 00:22 | <Vasudha> | also i need proper ticket number to shw my manager? |
| 00:24 | <Vasudha> | well reversal of double payment is necessary |
| 00:24 | <Vasudha> | not the ticket number though |
| 00:25 | <@jtoscani> | Ok, I opened a private chat if you'd like to discuss this further as I can't get into account details on the public channel |
| 00:34 | <virtual> | kharlan: why didn't that work... is it !ops instead? |
| 00:38 | -!- | hongcoo [~oftc-webi@125.36.75.203] has joined #linode |
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| 01:03 | <@jtoscani> | Virtual I'm not sure...will ask the powers that be if something has changed |
| 01:04 | <virtual> | lemme try... |
| 01:04 | <virtual> | !ops |
| 01:04 | <linbot> | Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/support/ |
| 01:04 | <virtual> | oh, wait, that's a totally different thing from !support. Duh |
| 01:04 | <virtual> | !support |
| 01:04 | <virtual> | I got "<linbot> Error: "support" is not a valid command." in privmsg |
| 01:06 | <Xion> | !contact |
| 01:06 | <Xion> | ? |
| 01:06 | <linbot> | https://www.linode.com/support/ |
| 01:06 | <Xion> | !help |
| 01:06 | <linbot> | Xion: (help [<plugin>] [<command>]) -- This command gives a useful description of what <command> does. <plugin> is only necessary if the command is in more than one plugin. |
| 01:07 | <Xion> | !list |
| 01:07 | <linbot> | Xion: Admin, Alias, Anonymous, BadWords, Channel, ChannelStats, Config, Dunno, Filter, Format, Games, Google, Herald, Internet, Lart, Later, Limiter, Misc, News, Note, Owner, Plugin, Praise, Quote, RSS, Scheduler, Services, ShrinkUrl, Status, String, Success, URL, Unix, User, Utilities, and Web |
| 01:07 | -!- | Vasudha [~oftc-webi@49.37.157.82] has left #linode [] |
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| 01:25 | <hongcoo> | hello |
| 01:25 | <hongcoo> | does anyone here? |
| 01:26 | <@jtoscani> | hello |
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| 01:26 | -!- | Dreamer3_ is "Dreamer3" on #linode |
| 01:27 | <hongcoo> | my account was under attacked |
| 01:27 | <@jtoscani> | have you opened a ticket? |
| 01:28 | <hongcoo> | I couldn't log in my account |
| 01:28 | <hongcoo> | somebody set up Two-Factor Authentication |
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| 01:28 | <@jtoscani> | ok, I'll send you a PM |
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| 06:41 | <linbot> | New news from community: How can we remove port from URL? <https://www.linode.com/community/questions/20884> |
| 06:49 | -!- | jas4711 is "Simon Josefsson" on #debian #salsaci #dfri_se |
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| 09:54 | <kharlan> | jtoscani to the rescue |
| 09:54 | <kharlan> | virtual it might be !contact |
| 09:55 | <kharlan> | !contact |
| 09:55 | <linbot> | https://www.linode.com/support/ |
| 09:57 | <kharlan> | Oh , you already figured it out without me.. |
| 10:50 | <linbot> | New news from community: personal cloud and a business migrating from aws <https://www.linode.com/community/questions/20885> |
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| 11:31 | <Ankit> | How to get database name and password..? |
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| 12:07 | -!- | Guest8121 is now known as list |
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| 12:47 | <@_brian> | kharlan: re: your question last week about SATA raid on bare metal. sorry for the non-answer, but the engineer just got back to me and there isn't anything we're able to disclose yet |
| 12:48 | <@_brian> | didn't want you to think i forgot |
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| 13:38 | <cjdavis> | What's the best way to submit a website takedown request to linode? |
| 13:38 | <@_brian> | right here: https://www.linode.com/legal-abuse/ |
| 13:39 | <cjdavis> | Thanks! |
| 13:39 | <@_brian> | np :) |
| 13:39 | -!- | Ikaros [ikaros@IPv6-f570430a.Miku.ibdnrdns.online] has quit [Remote host closed the connection] |
| 13:41 | <@_brian> | cjdavis when creating your submission, depending on your reason for requesting the takedown, it can be helpful to cite whatever piece of our AUP the content violates https://www.linode.com/legal-aup/ |
| 13:43 | <cjdavis> | A website owned by us (we are authoritative for the domain) is being hosted on a linode IP address without our permission/approval and is serving copyrighted ebook content for free |
| 13:44 | <millisa> | What's stopping you from pointing the domain elsewhere? |
| 13:48 | <@pwoods> | cjdavis: while millisa has an excellent point in that the nameservers can be changed at the registrar level to point to a different hosting provider, the best way for us to take action on our customer is to submit a report through our Abuse Portal: https://www.linode.com/legal-abuse/ |
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| 13:50 | -!- | Ikaros is "Ikaros" on #linode |
| 13:50 | <cjdavis> | Good point. One of the problems is that we're unable to locate the person/persons who originally set up the site and linode account. |
| 13:51 | <cjdavis> | So, no visibility into the account and/or how it was/is configured |
| 13:52 | <@pwoods> | cjdavis: if there's a Linode account, then there is more likely a credit card that is being charged. Whomever owns that card is the owner in our eyes |
| 13:53 | <cjdavis> | Would a legal request override that ownership? |
| 14:10 | <@pwoods> | cjdavis: we would work with the customer through a Support ticket for anything reported through our Abuse portal. |
| 14:12 | <cjdavis> | We do not have the billing information |
| 14:13 | <@pwoods> | cjdavis: would you mind sharing the URL here? We can also do a private message if you prefer. |
| 14:13 | <cjdavis> | Private message would be preferred |
| 14:16 | <cjdavis> | @pwoods Pls send me a private message |
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| 14:26 | -!- | sulaiman is "OFTC WebIRC Client" on #linode |
| 14:26 | <sulaiman> | Hi |
| 14:26 | <sulaiman> | Anyone here? |
| 14:26 | <@pwoods> | Hi sulaiman |
| 14:27 | -!- | Marz [~oftc-webi@187.102.202.11] has joined #linode |
| 14:27 | -!- | Marz is "OFTC WebIRC Client" on #linode |
| 14:27 | <Marz> | Hello! |
| 14:27 | <@pwoods> | Hello Marz! |
| 14:27 | <sulaiman> | Please if anyone could help me |
| 14:27 | <millisa> | !ask |
| 14:27 | <linbot> | If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/ |
| 14:27 | <@pwoods> | Possibly - just remember that this is an open forum. |
| 14:27 | <@pwoods> | Please be mindful of sharing personal information. |
| 14:28 | <Marz> | Is the ddos service available in the shared services of linode? |
| 14:28 | <sulaiman> | I used linode servers from CloudWays. Then I copied my wordpress stie directly to linode. I compared the response time for ajax calls for the same exact website that is hosted on CloudWays linode and the one hosted on Linode directly. I noticed that it is faster on Cloudways |
| 14:29 | <sulaiman> | How is that happen? |
| 14:29 | <sulaiman> | How I can get the same results if I would like to host my site directly with Linode |
| 14:34 | -!- | Zajt [~oftc-webi@84-55-91-237.customers.ownit.se] has joined #linode |
| 14:34 | -!- | Zajt is "OFTC WebIRC Client" on #linode |
| 14:34 | <Zajt> | Hey |
| 14:35 | <millisa> | Greetings |
| 14:35 | <Zajt> | I am trying to run: apt-get update on my VPS, but get this https://pastebin.com/GL5DprVR - I don't think I've had any problems before with it so what may be wrong now? |
| 14:35 | <millisa> | does apt-get -o Acquire::ForceIPv4=true update work? |
| 14:36 | <Zajt> | Nope it does not |
| 14:37 | -!- | sulaiman [~oftc-webi@88.98.243.249] has quit [Quit: Page closed] |
| 14:39 | <millisa> | hm. 19.10 EOL maybe |
| 14:39 | <millisa> | Might have to change what it's using for the repos |
| 14:39 | <millisa> | https://help.ubuntu.com/community/EOLUpgrades |
| 14:41 | <Zajt> | Okay should I ask in ubuntu channel instead maybe how to do that? Because it's easy to fuck up the packages and then it's broken |
| 14:44 | <Marz> | Is the ddos service available in the shared services of linode? |
| 14:44 | <@pwoods> | Marz: the automated Dos protection does cover all Linode plans |
| 14:45 | <Marz> | Thanks for the info |
| 14:51 | <@pwoods> | Zajt: this is a known issue because of 19 being EOL'd. Here's a Community Questions site post about what you can do: https://www.linode.com/community/questions/18529/sudo-apt-get-update-command-is-not-working#answer-69480 |
| 14:51 | <linbot> | New news from community: Can’t access Administrator account on Linode with Windows Server 2012 <https://www.linode.com/community/questions/20886> |
| 15:03 | <Zajt> | Ah alright I see, so an dist-upgrade should do it pwoods ? |
| 15:04 | <@pwoods> | Please make sure you have a backup before doing anything. But yeah, that will likely work. |
| 15:05 | <@pwoods> | You can utilize our Backup Service for a short period of time as an option. Enable the service, run a snapshot, then perform the upgrade. If it works, disable the Backup Service. If it doesn't, restore and try again. |
| 15:11 | <@pwoods> | Oh yeah, cloning is also an option, Zajt. If it's in the same dc, you can swap IP addresses between the two Linodes. |
| 15:13 | <Zajt> | Damnit, I seems to be able to run apt-get update in order to upgrade.. |
| 15:14 | <@pwoods> | The Community Questions post provides the steps needed to update the configuration so that it can pull from Ubuntu's mirrors. |
| 15:14 | <Zajt> | Yeah will follow that now |
| 15:27 | <nuevu> | You can swap *IPv4* addresses, not normal IPV6 ones. That's important to clarify and the docs rarely make it apparent that's an issue. |
| 15:29 | <@pwoods> | True, good point, nuevu |
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| 19:49 | <@jdutton1> | millisa: if you're around, I never forgot about that Markdown thing from a few weeks ago |
| 19:49 | <@jdutton1> | did some digging around, and it sounds like it was most definitely a one-time glitch |
| 19:49 | <millisa> | oh? |
| 19:49 | <@jdutton1> | oh yes |
| 19:50 | <@jdutton1> | we link to Showdown on the Community site for syntax details: http://demo.showdownjs.com/ |
| 19:50 | <millisa> | worth testing with? |
| 19:51 | <millisa> | if I remember right, it was the preview was interpretting things differently than the bit that would actually show the post |
| 19:51 | <@jdutton1> | I tried recreating it a few times with the exact syntax you used, and it just never happened. Had some developers look to and they were stumped. |
| 19:51 | <millisa> | Let me go make a post to see if I remember what I did |
| 19:51 | <@jdutton1> | your syntax was just fine. pretty sure the preview was just being silly. |
| 19:52 | <@jdutton1> | for links, it should be: [Text](link) |
| 19:52 | <linbot> | New news from community: A community post test, please ignore <https://www.linode.com/community/questions/20887> |
| 19:54 | <@jdutton1> | seeing the post now - did you link to anything? |
| 19:54 | <millisa> |  |
| 19:54 | <millisa> | I put that in the edit |
| 19:55 | <millisa> | preview will show the image |
| 19:55 | <millisa> | post does not |
| 19:56 | <@jdutton1> | OH. It's an image. I thought it was just text you were trying to link. |
| 19:57 | <millisa> | the showdown cheat sheet i *think* says that is valid. |
| 19:57 | <nuevu> | That's the standard Markdown syntax to embed an image, at least. |
| 19:57 | <millisa> | https://ibin.co/5n9FFOnelhbr.png |
| 19:58 | <millisa> | compose vs preview tab. |
| 19:58 | <nuevu> | Is that URL actually correct? No "?" |
| 20:00 | <millisa> | I think it's correct?  |
| 20:00 | <@jdutton1> | yeah the syntax is totally good |
| 20:01 | <nuevu> | Yeah, I was just realizing the dimensions weren't actually part of the URL. Sorry for the noise. |
| 20:01 | <@jdutton1> | I believe the Community site just doesn't support images despite the preview |
| 20:01 | <@pwoods> | FWIW, I don't believe I've seen a Community Questions post ever have an image posted. |
| 20:01 | <@jdutton1> | @pwoods: I was thinking the same |
| 20:01 | <millisa> | well, you wouldn't see it if it doesn't work |
| 20:02 | <@jdutton1> | lol fair |
| 20:02 | <millisa> | (feel free to remove the post whenever you've got enoug hi nfo) |
| 20:02 | <millisa> | er, enough info... |
| 20:05 | <@jdutton1> | bye bye post |
| 20:06 | <@jdutton1> | thanks for taking a minute to do that - sorry it's a no go |
| 20:06 | <millisa> | no worries. |
| 20:07 | <millisa> | doing an inline base64 encoded was similar if I remember right -  |
| 20:07 | <millisa> | it'd show in the preview, but not in the post |
| 20:07 | <millisa> | which is probably a good thing |
| 20:08 | <@jdutton1> | ok that's good to know. I'll see what I can do about not letting preview over promise content. |
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| 21:19 | -!- | Nik is "OFTC WebIRC Client" on #linode |
| 21:19 | <Nik> | Hii |
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| 21:39 | <LouWestin> | !next |
| 21:39 | <linbot> | Another satisfied customer! NEXT! |
| 21:40 | <kharlan> | _brian my clearance level isn’t high enough huh? Anyway, thanks for checking with them :) |
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| 21:53 | -!- | webvictim^ is "lift up the receiver, i'll make you a believer" on #linode #bitlbee |
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| 21:53 | -!- | Ryon is "Ryan" on #moocows #linode |
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| 23:47 | -!- | kuldeep is "OFTC WebIRC Client" on #linode |
| 23:48 | <kuldeep> | i want to configure web server to host my projects, can you please tel me port 25 is open for email server such as postfix, or blocked |
| 23:48 | <millisa> | !smtp |
| 23:48 | <linbot> | Linode blocks ports 25, 465, and 587 on accounts created after November 4, 2019 to help prevent spam; to get these ports unblocked, see the instructions here: https://www.linode.com/docs/email/running-a-mail-server/#sending-email-on-linode |
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| --- | Log | closed Tue Jan 05 00:00:41 2021 |
