| --- | Log | opened Tue Jan 12 00:00:51 2021 |
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| 04:12 | -!- | blaboon is "Bradley LaBoon" on #linode |
| 04:12 | -!- | mode/#linode [+o blaboon] by ChanServ |
| 04:15 | <jesse> | is there someone i can poke outside of a ticket about traffic outbound from linode -> my isp going via transit rather than directly over peering? 0.0001th world problem. |
| 04:17 | <@jtoscani> | Hi jesse. I'm no expert here but can do my best to help |
| 04:17 | <@jtoscani> | what's your ticket #? |
| 04:18 | <jesse> | i can file one right now |
| 04:18 | <@jtoscani> | Ah, misunderstood - thought you meant you already had one open |
| 04:19 | <jesse> | i'll go ahead and cook one up if that's preferred? |
| 04:23 | <@jtoscani> | Might be best, easier to pass around a ticket to others to get their advice/opinion |
| 04:24 | <jesse> | fair enough, i'll file one and just let it go through the process |
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| 04:46 | <Websoft> | hello |
| 05:05 | <linbot> | New news from community: AWS SDK Java having issue with getting bucket location <https://www.linode.com/community/questions/20918> |
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| 05:07 | -!- | lonewulf` is "U-lonewulf-PC\lonewulf" on #linode #debian-offtopic #debian #oftc |
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| 07:56 | <linbot> | New news from blog: 5 Examples of Cloud Scalability on Linode <https://www.linode.com/blog/linode/5-examples-of-cloud-scalability-on-linode/> |
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| 08:22 | -!- | NomadJim is "Nomad" on #linode #debian |
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| 09:26 | <linbot> | New news from community: I am curious... <https://www.linode.com/community/questions/20919> |
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| 10:26 | <kharlan> | Lol, turning the linode community into a philosophical forum. |
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| 11:00 | <LouWestin> | DO made an annoucement a day or two ago that they will NOT be hosting Parler. |
| 11:01 | <LouWestin> | Personally and technically I thought about running Mastodon server, but then scrapped that idea due to being responsible for the content of the server. |
| 11:02 | <LouWestin> | meaning the hassle of having to manage that |
| 11:02 | <grawity> | only if you accept signups |
| 11:02 | <LouWestin> | Right right. |
| 11:02 | <grawity> | meanwhile if it's a 1-user server |
| 11:03 | <LouWestin> | lol I'll stick to my blog |
| 11:03 | <LouWestin> | Least WP has made updates even easier |
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| 11:05 | -!- | Gue______ is "Textual User" on #linode |
| 11:05 | <LouWestin> | I don't think I'd get anyone I know to join anyway. lol Even those who dispise FB more than me and have gone to FB jail still refuse to leave |
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| 12:08 | <arun_> | hi |
| 12:09 | <@_brian> | greetings arun_ |
| 12:09 | -!- | arun_ is now known as Guest10312 |
| 12:09 | <@_brian> | !ask |
| 12:09 | <Guest10312> | my server is not ruuning |
| 12:09 | <linbot> | If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read http://alexfornuto.com/how-to-ask-for-help-on-irc/ |
| 12:10 | <Guest10312> | Hello, We have received a report of a Phishing Website being hosted on your Linode. This is most likely the result of a system compromise. If we have not heard from you in 4 hours, we may need to place network restrictions on your Linode to prevent further access to this phishing content. In order to consider this resolved we will require the following from you: Removal of this phishing content We're here to help provide guidance, but keep in mind t |
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| 12:11 | <Guest10312> | can i get indian support number |
| 12:12 | <@_brian> | 000-800-919-0534 |
| 12:12 | <Guest10312> | its not workin |
| 12:13 | <Guest10312> | here in india we wont use 000 before any number |
| 12:13 | <@_brian> | try this one: +91 000-800-919-0534 |
| 12:13 | <Guest10312> | its not |
| 12:13 | <Guest10312> | in india they have only 10 digit number and code +91 |
| 12:13 | <Guest10312> | even i tried 800-919-0534 |
| 12:14 | <Guest10312> | here i got reply , " No incoming Service " |
| 12:15 | <@_brian> | i'm looking for some more information. i saw that some users in India previously had an issue with the number, but "000-800-919-0534" worked for them |
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| 12:18 | <Guest10312> | Even this number is not familr with toll free number |
| 12:19 | <Guest10312> | can you please try on this number .. even you wont get call |
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| 12:19 | <Guest10312> | my server is down . what am suppose to do |
| 12:20 | <Guest10312> | even not getting calls |
| 12:20 | <@_brian> | the information you pasted looks like the template from a phishing ticket |
| 12:20 | <@_brian> | if we placed network restrictions on your Linode, you should still be able to access your Linode via LISH https://www.linode.com/docs/guides/using-the-linode-shell-lish/ |
| 12:21 | <@_brian> | if you boot to LISH you can type "linode_clam" in the console and it will automatically mount your disk and scan it for viruses |
| 12:22 | <@_brian> | sorry, boot to rescue mode |
| 12:22 | <@_brian> | https://www.linode.com/docs/guides/rescue-and-rebuild/ |
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| 12:32 | <LouWestin> | !next |
| 12:32 | <linbot> | Another satisfied customer! NEXT! |
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| 14:13 | <Wendell22> | Hello, I'm a linode client and I cannot have acess to my account someone can help me out? |
| 14:14 | <nuevu> | Wendell22, if you hang around for a few minutes, one of the ops can probably give you a hand |
| 14:14 | <nuevu> | !ops |
| 14:14 | <linbot> | Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/support/ |
| 14:15 | <Wendell22> | Ok, thank you for your aswer |
| 14:15 | <Wendell22> | answer* |
| 14:27 | <Wendell22> | !ops |
| 14:27 | <linbot> | Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/support/ |
| 14:27 | <linbot> | New news from community: Static Site Not Loading Correctly in Object Storage <https://www.linode.com/community/questions/20920> |
| 14:31 | -!- | MikeP [~oftc-webi@9.8.4.a.5.b.e.5.8.0.d.9.f.9.8.9.7.d.2.2.8.a.4.6.0.b.8.0.1.0.0.2] has joined #linode |
| 14:31 | -!- | MikeP is "OFTC WebIRC Client" on #linode |
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| 14:32 | <LouWestin> | !next |
| 14:32 | <linbot> | Another satisfied customer! NEXT! |
| 14:33 | <MikeP> | Hello, I have a bit of an issue, I cant login to my account as it wants a code via email. The problem is that email is handled by a linode which is down. I did set up whitelists for ips but that dosnt appear to be working. |
| 14:34 | <@jackley> | hi MikeP |
| 14:36 | <MikeP> | Hi jackley |
| 14:36 | <MikeP> | ok i'll have to sue a different email address if thats ok |
| 14:36 | <@jackley> | yes that's fine |
| 14:36 | <MikeP> | use* sorry. |
| 14:37 | <MikeP> | ok thanks |
| 14:38 | <@jackley> | let me know when you've sent it and i'll find it |
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| 14:42 | <MikeP> | ok just sent it from gmail |
| 14:45 | <linbot> | New news from status: Emergency Network Maintenance - US Central (Dallas) <https://status.linode.com/incidents/722qlp23xjc8> |
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| 16:07 | -!- | roar_ is "Roar Waagsbø" on #linode #ii #suckless |
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| 16:17 | -!- | Abdallah is "OFTC WebIRC Client" on #linode |
| 16:17 | <Abdallah> | Hi |
| 16:17 | <millisa> | Greetings |
| 16:21 | <Abdallah> | is that Liode Technical support? |
| 16:21 | <@_brian> | !ops |
| 16:21 | <linbot> | Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information: https://www.linode.com/support/ |
| 16:21 | <millisa> | This is a community channel. We like talking about linodes. |
| 16:26 | <Abdallah> | I have a client has lost his account on Linode |
| 16:26 | <Abdallah> | They need to know the emails in use, so they can reset the password. |
| 16:26 | <Abdallah> | which phone number should I call for? |
| 16:27 | <@_brian> | +1 (609) 380-7100 is the international number for our Support team |
| 16:27 | <@_brian> | we will need to authenticate you to an account before we will be able to provide any information about it |
| 16:27 | <dwfreed> | you can also call the toll-free number from skype for free |
| 16:27 | <@_brian> | ^good point dwfreed |
| 16:28 | <@_brian> | Abdallah we will need to ask for the last 6 digits of the card on file for the account, plus some additional info such as the username in order to authenticate you |
| 16:28 | <@_brian> | if you have that information, I can do it with you here in IRC via private message. this is a public channel, so please do not give out your info here. |
| 16:32 | <linbot> | New news from community: AT RBL blacklisting <https://www.linode.com/community/questions/20921> |
| 16:32 | <Abdallah> | Thank you, |
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| 16:48 | -!- | skyfaller is "realname" on #linode |
| 16:50 | <skyfaller> | hey folks, sorry if this is a stupid question, but if I'm trying to move domain control from one Linode account to another... how do I do that? |
| 16:50 | <@_brian> | not a stupid question! you can open a ticket on both accounts requesting the transfer, and we can move it over pretty quickly |
| 16:51 | <@_brian> | you'll want to have each ticket specify the other account and the domain to be moved |
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| 16:52 | <skyfaller> | ok, makes sense, thank you _brian ! |
| 16:53 | <millisa> | someone asked about images the other day - can those be moved? |
| 16:53 | <@_brian> | yep |
| 16:54 | <millisa> | anything that *cant* be moved with the magic support ticket mambo? |
| 16:55 | <@_brian> | object storage buckets is all that comes to mind |
| 16:56 | <millisa> | interesting |
| 16:56 | <millisa> | Unrelated, can you open a ticket in your account saying that you want to transfer an invoice to it? I'll get the ticket# |
| 16:57 | <@_brian> | an invoice? no, but we can move a balance |
| 16:58 | <millisa> | Ok, then do that then. For that matter, lets set it up on a cron. |
| 16:58 | <skyfaller> | wait... So I'm moving a domain from one server on one account to a different server on a different account. Is this done entirely through the support ticket system, or should I have certain settings in the domain control panel on either account to assist the move? |
| 16:58 | <nuevu> | I'm sure my invoices are just a rounding error on millisa's account. Let's just shift mine there. |
| 16:59 | <millisa> | why not both! |
| 16:59 | <@_brian> | any reason you wouldn't want to just add that payment method to the other account? |
| 16:59 | <millisa> | because I want _brian to pay for my bills. |
| 16:59 | <@_brian> | fair |
| 17:00 | <millisa> | skyfaller: When you say 'move a domain' do you mean move the domain in the dns manager? or moving where something is hosted? |
| 17:00 | <@_brian> | ^ yeah, now i'm unsure i interpreted the first question properly |
| 17:00 | <millisa> | or both?" |
| 17:00 | <skyfaller> | millisa, both. I am changing servers, and changing Linode accounts. |
| 17:00 | <millisa> | probably need 2 sets of tickets then. |
| 17:00 | <skyfaller> | Once I move to the new server on the new account, I want to shut down the old account (we're consolidating) |
| 17:00 | <millisa> | first set - a ticket to move a linode from one account to the other. open a ticket on both accounts. |
| 17:01 | <millisa> | once that's set, do the domain with a ticket on both accounts. |
| 17:02 | <skyfaller> | what if I want to not end up with two Linodes? I'm trying to end up with one Linode. Like, I can eat the bills for two Linodes if necessary until it's sorted out, but I'd rather not |
| 17:02 | <millisa> | it wont make 2 linodes. |
| 17:02 | <millisa> | they'll go change who owns the existing linode on their side. it'll disappear from one account and show up on the other. won't even go down |
| 17:03 | <skyfaller> | I mean I already have a virtual server on the new account which I want to host the domain |
| 17:03 | <@_brian> | skyfaller you can change which Linode a Domain points to yourself by editing the Domain in the Cloud Manager. if you update the A record to the new Linode IP, it will move over once it propagates |
| 17:03 | <@_brian> | to change the account through which you can access the Domain in Cloud Manager, we'll need 2 tickets |
| 17:05 | <skyfaller> | ok, I guess that sounds simple enough, I can sort it out once the move is done. 1 pair of tickets to move the linode, 2nd pair of tickets to move the domain. Then I can consolidate the two linodes into one once they are on the same account |
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| 17:05 | <millisa> | and third set of tickets to make _brian pay your bills |
| 17:05 | <skyfaller> | hahahaha |
| 17:05 | <@_brian> | that sounds like it'll work. you can mention the Domain and the Linode in the same ticket though |
| 17:06 | <millisa> | but then you are stuck with single-linodian ticket handling. fully parallelized linode support is the way to go |
| 17:06 | <@_brian> | linode support supports multithreading |
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| 17:06 | -!- | Ikaros is "Ikaros" on #linode |
| 17:17 | <skyfaller> | ok, one pair of tickets it is :) |
| 17:18 | -!- | MikeP [~oftc-webi@9.8.4.a.5.b.e.5.8.0.d.9.f.9.8.9.7.d.2.2.8.a.4.6.0.b.8.0.1.0.0.2] has quit [Quit: Page closed] |
| 17:19 | <skyfaller> | ok, next stupid question: how do I identify the account? Like, I know my username on each Linode account, but I don't know... the name of each account |
| 17:19 | <@_brian> | username is perfect |
| 17:20 | <skyfaller> | ok, so it'll be like "move this Linode+domain from skyfaller_pvd to skyfaller" |
| 17:20 | <@_brian> | exactly |
| 17:20 | <millisa> | I like using ID's |
| 17:20 | <skyfaller> | just a little weird since there are multiple people with access to each, but that's fine |
| 17:21 | <@_brian> | are you creating the tickets now? if so i'd be happy to grab them if you send me the ticket IDs |
| 17:21 | <millisa> | when looking at the linode details in the manager, the ID is up in the url line: https://cloud.linode.com/linodes/###### |
| 17:21 | <skyfaller> | we are actually! That is very kind of you |
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| 17:22 | <skyfaller> | millisa, that's the name of the linode I guess, not the linode account |
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| 17:24 | <millisa> | Never could get the hang of Tuesdays |
| 17:28 | <skyfaller> | _brian, tickets are 15031416 and 15031418 |
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| 17:29 | <@_brian> | on it |
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| 17:33 | <@_brian> | skyfaller replied :) |
| 17:38 | <skyfaller> | you're the best! |
| 17:40 | <@_brian> | thank you! i owe all credit to millisa, without whom i'd have no hosting bills to pay |
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| 22:56 | <Alex_> | Hello |
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| 23:10 | <LouWestin> | !next |
| 23:10 | <linbot> | Another satisfied customer! NEXT! |
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| --- | Log | closed Wed Jan 13 00:00:52 2021 |