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#linode IRC Logs for 2021-01-12

---Logopened Tue Jan 12 00:00:51 2021
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04:15<jesse>is there someone i can poke outside of a ticket about traffic outbound from linode -> my isp going via transit rather than directly over peering? 0.0001th world problem.
04:17<@jtoscani>Hi jesse. I'm no expert here but can do my best to help
04:17<@jtoscani>what's your ticket #?
04:18<jesse>i can file one right now
04:18<@jtoscani>Ah, misunderstood - thought you meant you already had one open
04:19<jesse>i'll go ahead and cook one up if that's preferred?
04:23<@jtoscani>Might be best, easier to pass around a ticket to others to get their advice/opinion
04:24<jesse>fair enough, i'll file one and just let it go through the process
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05:05<linbot>New news from community: AWS SDK Java having issue with getting bucket location <>
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05:07-!-lonewulf` is "U-lonewulf-PC\lonewulf" on #linode #debian-offtopic #debian #oftc
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07:56<linbot>New news from blog: 5 Examples of Cloud Scalability on Linode <>
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09:26<linbot>New news from community: I am curious... <>
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10:26<kharlan>Lol, turning the linode community into a philosophical forum.
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11:00<LouWestin>DO made an annoucement a day or two ago that they will NOT be hosting Parler.
11:01<LouWestin>Personally and technically I thought about running Mastodon server, but then scrapped that idea due to being responsible for the content of the server.
11:02<LouWestin>meaning the hassle of having to manage that
11:02<grawity>only if you accept signups
11:02<LouWestin>Right right.
11:02<grawity>meanwhile if it's a 1-user server
11:03<LouWestin>lol I'll stick to my blog
11:03<LouWestin>Least WP has made updates even easier
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11:05<LouWestin>I don't think I'd get anyone I know to join anyway. lol Even those who dispise FB more than me and have gone to FB jail still refuse to leave
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12:09<@_brian>greetings arun_
12:09-!-arun_ is now known as Guest10312
12:09<Guest10312>my server is not ruuning
12:09<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
12:10<Guest10312>Hello, We have received a report of a Phishing Website being hosted on your Linode. This is most likely the result of a system compromise. If we have not heard from you in 4 hours, we may need to place network restrictions on your Linode to prevent further access to this phishing content. In order to consider this resolved we will require the following from you: Removal of this phishing content We're here to help provide guidance, but keep in mind t
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12:11<Guest10312>can i get indian support number
12:12<Guest10312>its not workin
12:13<Guest10312>here in india we wont use 000 before any number
12:13<@_brian>try this one: +91 000-800-919-0534
12:13<Guest10312>its not
12:13<Guest10312>in india they have only 10 digit number and code +91
12:13<Guest10312>even i tried 800-919-0534
12:14<Guest10312>here i got reply , " No incoming Service "
12:15<@_brian>i'm looking for some more information. i saw that some users in India previously had an issue with the number, but "000-800-919-0534" worked for them
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12:18<Guest10312>Even this number is not familr with toll free number
12:19<Guest10312>can you please try on this number .. even you wont get call
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12:19<Guest10312>my server is down . what am suppose to do
12:20<Guest10312>even not getting calls
12:20<@_brian>the information you pasted looks like the template from a phishing ticket
12:20<@_brian>if we placed network restrictions on your Linode, you should still be able to access your Linode via LISH
12:21<@_brian>if you boot to LISH you can type "linode_clam" in the console and it will automatically mount your disk and scan it for viruses
12:22<@_brian>sorry, boot to rescue mode
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12:32<linbot>Another satisfied customer! NEXT!
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14:13<Wendell22>Hello, I'm a linode client and I cannot have acess to my account someone can help me out?
14:14<nuevu>Wendell22, if you hang around for a few minutes, one of the ops can probably give you a hand
14:14<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information:
14:15<Wendell22>Ok, thank you for your aswer
14:27<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information:
14:27<linbot>New news from community: Static Site Not Loading Correctly in Object Storage <>
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14:32<linbot>Another satisfied customer! NEXT!
14:33<MikeP>Hello, I have a bit of an issue, I cant login to my account as it wants a code via email. The problem is that email is handled by a linode which is down. I did set up whitelists for ips but that dosnt appear to be working.
14:34<@jackley>hi MikeP
14:36<MikeP>Hi jackley
14:36<MikeP>ok i'll have to sue a different email address if thats ok
14:36<@jackley>yes that's fine
14:36<MikeP>use* sorry.
14:37<MikeP>ok thanks
14:38<@jackley>let me know when you've sent it and i'll find it
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14:42<MikeP>ok just sent it from gmail
14:45<linbot>New news from status: Emergency Network Maintenance - US Central (Dallas) <>
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16:21<Abdallah>is that Liode Technical support?
16:21<linbot>Users with ops are employees of Linode, and know what they're talking about. The rest of us are the ever-so-helpful(?) community. Official Linode contact information:
16:21<millisa>This is a community channel. We like talking about linodes.
16:26<Abdallah>I have a client has lost his account on Linode
16:26<Abdallah>They need to know the emails in use, so they can reset the password.
16:26<Abdallah>which phone number should I call for?
16:27<@_brian>+1 (609) 380-7100 is the international number for our Support team
16:27<@_brian>we will need to authenticate you to an account before we will be able to provide any information about it
16:27<dwfreed>you can also call the toll-free number from skype for free
16:27<@_brian>^good point dwfreed
16:28<@_brian>Abdallah we will need to ask for the last 6 digits of the card on file for the account, plus some additional info such as the username in order to authenticate you
16:28<@_brian>if you have that information, I can do it with you here in IRC via private message. this is a public channel, so please do not give out your info here.
16:32<linbot>New news from community: AT RBL blacklisting <>
16:32<Abdallah>Thank you,
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16:50<skyfaller>hey folks, sorry if this is a stupid question, but if I'm trying to move domain control from one Linode account to another... how do I do that?
16:50<@_brian>not a stupid question! you can open a ticket on both accounts requesting the transfer, and we can move it over pretty quickly
16:51<@_brian>you'll want to have each ticket specify the other account and the domain to be moved
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16:52<skyfaller>ok, makes sense, thank you _brian !
16:53<millisa>someone asked about images the other day - can those be moved?
16:54<millisa>anything that *cant* be moved with the magic support ticket mambo?
16:55<@_brian>object storage buckets is all that comes to mind
16:56<millisa>Unrelated, can you open a ticket in your account saying that you want to transfer an invoice to it? I'll get the ticket#
16:57<@_brian>an invoice? no, but we can move a balance
16:58<millisa>Ok, then do that then. For that matter, lets set it up on a cron.
16:58<skyfaller>wait... So I'm moving a domain from one server on one account to a different server on a different account. Is this done entirely through the support ticket system, or should I have certain settings in the domain control panel on either account to assist the move?
16:58<nuevu>I'm sure my invoices are just a rounding error on millisa's account. Let's just shift mine there.
16:59<millisa>why not both!
16:59<@_brian>any reason you wouldn't want to just add that payment method to the other account?
16:59<millisa>because I want _brian to pay for my bills.
17:00<millisa>skyfaller: When you say 'move a domain' do you mean move the domain in the dns manager? or moving where something is hosted?
17:00<@_brian>^ yeah, now i'm unsure i interpreted the first question properly
17:00<millisa>or both?"
17:00<skyfaller>millisa, both. I am changing servers, and changing Linode accounts.
17:00<millisa>probably need 2 sets of tickets then.
17:00<skyfaller>Once I move to the new server on the new account, I want to shut down the old account (we're consolidating)
17:00<millisa>first set - a ticket to move a linode from one account to the other. open a ticket on both accounts.
17:01<millisa>once that's set, do the domain with a ticket on both accounts.
17:02<skyfaller>what if I want to not end up with two Linodes? I'm trying to end up with one Linode. Like, I can eat the bills for two Linodes if necessary until it's sorted out, but I'd rather not
17:02<millisa>it wont make 2 linodes.
17:02<millisa>they'll go change who owns the existing linode on their side. it'll disappear from one account and show up on the other. won't even go down
17:03<skyfaller>I mean I already have a virtual server on the new account which I want to host the domain
17:03<@_brian>skyfaller you can change which Linode a Domain points to yourself by editing the Domain in the Cloud Manager. if you update the A record to the new Linode IP, it will move over once it propagates
17:03<@_brian>to change the account through which you can access the Domain in Cloud Manager, we'll need 2 tickets
17:05<skyfaller>ok, I guess that sounds simple enough, I can sort it out once the move is done. 1 pair of tickets to move the linode, 2nd pair of tickets to move the domain. Then I can consolidate the two linodes into one once they are on the same account
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17:05<millisa>and third set of tickets to make _brian pay your bills
17:05<@_brian>that sounds like it'll work. you can mention the Domain and the Linode in the same ticket though
17:06<millisa>but then you are stuck with single-linodian ticket handling. fully parallelized linode support is the way to go
17:06<@_brian>linode support supports multithreading
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17:17<skyfaller>ok, one pair of tickets it is :)
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17:19<skyfaller>ok, next stupid question: how do I identify the account? Like, I know my username on each Linode account, but I don't know... the name of each account
17:19<@_brian>username is perfect
17:20<skyfaller>ok, so it'll be like "move this Linode+domain from skyfaller_pvd to skyfaller"
17:20<millisa>I like using ID's
17:20<skyfaller>just a little weird since there are multiple people with access to each, but that's fine
17:21<@_brian>are you creating the tickets now? if so i'd be happy to grab them if you send me the ticket IDs
17:21<millisa>when looking at the linode details in the manager, the ID is up in the url line:
17:21<skyfaller>we are actually! That is very kind of you
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17:22<skyfaller>millisa, that's the name of the linode I guess, not the linode account
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17:24<millisa>Never could get the hang of Tuesdays
17:28<skyfaller>_brian, tickets are 15031416 and 15031418
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17:29<@_brian>on it
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17:33<@_brian>skyfaller replied :)
17:38<skyfaller>you're the best!
17:40<@_brian>thank you! i owe all credit to millisa, without whom i'd have no hosting bills to pay
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22:56-!-Alex_ is "OFTC WebIRC Client" on #linode
22:58-!-Alex_ [~oftc-webi@2001:8003:640b:a301:54d7:cd26:df2a:f7fa] has quit []
23:10<linbot>Another satisfied customer! NEXT!
23:17-!-jojo [~u0_a157@] has joined #linode
23:17-!-jojo is "fu xin son" on #linode
23:26-!-markcerv [] has joined #linode
23:26-!-markcerv is "realname" on #linode
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23:45-!-squidly is "squidly" on #linode
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23:58-!-HedgeMage_ is "Susan Sons" on #roundup #linode
---Logclosed Wed Jan 13 00:00:52 2021