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#linode IRC Logs for 2021-04-08

---Logopened Thu Apr 08 00:00:54 2021
00:10<Ikaros>I've found it much easier to come up with a 'technical justification' for added IPv4s on dedicated servers, than on VPS instances.
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05:11<rv>hi there
05:12<rv>anybody there
05:12<@pwoods>greetings rv
05:12<linbot>If you have a question, feel free to just ask it -- someone's always willing to help. If you don't get a response right away, be patient! You may want to read
05:12<rv>thanks team
05:12<rv>I am getting an issue with hosting
05:13<rv>the issue is, htaccess redirecting urls is not working
05:13<rv>throwing 404 error
05:13<rv>I have done changes in apache.cnf file but not working
05:14<rv>@jtoscani1 and @pwoods
05:14<rv>please help me on this
05:15<@jtoscani1>It's a bit tricky to troubleshoot configuration issues since we can't see anything internal to your server. Have you opened a ticket? Reviewed any documentation?
05:16<rv>gone throught the stackoverfllow points and tried by implemneting each
05:16<@jtoscani1>These guides may be helpful: and
05:16<rv>still getting 404
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05:23<rv>tried the above options still the same error
05:23<@pwoods>What's the URL that you're getting the 404's for?
05:24<@pwoods>you can try running something like `curl -IL -v` and you'll see the headers and subsequent hops to the site, which could provide you with some insight as to where the 404 is happening.
05:26<rv>[Thu Apr 08 14:51:33.015253 2021] [mpm_prefork:notice] [pid 3221] AH00163: Apache/2.4.18 (Ubuntu) configured -- resuming normal operations [Thu Apr 08 14:51:33.015274 2021] [core:notice] [pid 3221] AH00094: Command line: '/usr/sbin/apache2' [Thu Apr 08 14:52:54.283186 2021] [mpm_prefork:notice] [pid 3221] AH00169: caught SIGTERM, shutting down [Thu Apr 08 14:52:55.324317 2021] [mpm_prefork:notice] [pid 3379] AH00163: Apache/2.4.18 (Ubuntu) configured -- resumi
05:26<rv>found this error in error log file
05:27<@jtoscani1>rv it might be best to open a ticket and drop the ticket# in here. It's hard to troubleshoot these types of issues on this forum
05:27<rv>client has not given me the login details
05:27<rv>she said hosting is linode hosting
05:28<@pwoods>though, also configuration issues like this does fall outside the scope of support that Linode is able to provide.
05:28<@pwoods>You can still contact us at
05:29<rv>can you please chec once
05:30<rv>site is and is currently under this ip
05:30<rv>ttp:// is working but ttp:// is not working
05:31<@pwoods>rv: we don't have access to the internal data or files for any customer's Linode, so we would be running similar commands that I referenced earlier.
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08:27<linbot>New news from community: Wordpress install not working as intended <>
08:28-!-ddevault is now known as sircmpwn
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09:38<kharlan>I'll be honest. That sounded like a scam attempt.
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11:55<FluffyFoxeh>Anyone know why Postfix might wait 3 days before returning a message to sender after a 550 Blocked response?
11:56<FluffyFoxeh>I would think that 5xx errors should be returned immediately because they're permanent
11:56<FluffyFoxeh>unlike 4xx errors which may be retried for a while before quitting
11:59<v0lksman>staff linode ID was issued a reboot almost 5 minutes ago. LISH shows nothing. Seems lassie is hung. I don't really want to open a ticket which will alert the client of this, can we just get someone to kick that host?
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12:00<@_brian>v0lksman if nobody grabs it i can check in like 2m
12:01<v0lksman>just hopping on a call but will be watching... ;)
12:03<@_brian>i watched it finish booting the moment i popped open LISH
12:04<linbot>New news from community: SSH access on my linode is not working suddenly. <>
12:10<linbot>New news from blog: CentOS 8 End-of-Life Notice And Next Steps for Linode Users <>
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12:27<nuevu>FWIW, the link to the "Install a Custom Distribution on a Linode" doc in that blog post 404s.
12:28<nuevu>Looks like the one or more of the query parameters are a problem.
12:31<@_brian>!point nuevu
12:31<linbot>_brian: Point given to nuevu. (7)
12:31<@_brian>ty i'll get that fixed
12:38<@_brian>all fixed now. thanks again
12:54<linbot>New news from community: I can't get Composer to install in Frankfurt <>
13:55<linbot>New news from community: free 100$ credit? <>
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14:12<adi_>do you offer any prepaid plans for gpu?
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14:25<linbot>New news from community: Add a ad for linode on my website <>
14:36<linbot>Another satisfied customer! NEXT!
14:45<linbot>New news from community: Help to fix php... <>
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15:29<sandra>We have the backup service, it's cool, but is it possible to download the snapshots?
15:31<@_brian>here you go sandra:
15:33<sandra>Thank you angel!
15:33<sandra>!point _brian
15:33<linbot>sandra: Point given to _brian. (32) (Biggest fan: millisa, total: 9)
15:35<sandra>Uh, wait... It basically says: "you can't do it. Restore it to a linode and download the files."
15:35<sandra>Then I guess what I want to ask instead is how to download the disk image
15:36<@_brian>sorry its been awhile since i looked at the guide itself, this should do the trick
15:38<nuevu>Still not actually downloading the snapshot, though.
15:38<sandra>OK. So we'd need to shut the linode down and boot it in rescue mode. Not into it
15:39<sandra>I read about a data center fire (for IIRC one of your competitors) so I wanted some more peace of mind with our data
15:39<@_brian>i'd probably just deploy the snapshot to another Linode and use that so the source doesn't need to be powered off
15:40<@_brian>then delete it right afterwards
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15:41<sandra>Right, it wouldn't have to cost a lot since we pay by the minute now (I think).
15:41<sandra>But it's still weird do do that since the snapshots already exist...?
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15:43<@_brian>billing is hourly and ends up being a few cents in most cases. also it definitely isn't a perfect system - one of the most commonly requested things i've seen is a way to manually download/upload disk images
15:43<@_brian>i'm going to document this convo as feedback in that feature request
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15:45<sandra>Thank you for that
15:46<cmm11>it's one feature i liked about vultr, though great that linode offer an Arch image and many others
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15:46<hooyarsh>hello there
15:47<@_brian>greetings hooyarsh
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17:06<linbot>19:07:23 <HoopyCat> zaaaaaaaaaayo, zaaa-aa-aaa-aaaa-yoooooo, latency come and me wan' go home
17:39<Ikaros>Ok that made me chuckle.
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---Logclosed Fri Apr 09 00:00:55 2021